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Student Information Officer

4 months ago

London, United Kingdom University of Greenwich Full time

With the launch of the University’s ‘This is Our Time 2030’ strategy and the growth in student numbers, the Student and Academic Services directorate are expanding to ensure we are able to fully provide the first-class services that students need to support them to succeed.

We are looking for staff who have a passion for working with students and colleagues to achieve our priorities of delivering a world class welcome to all students, enhancing the student experience through all the services we provide and demonstrating our positive impact.

With this in mind, the Student & Academic Services Directorate of the University of Greenwich is seeking to recruit an enthusiastic Student Information Officer to join our Student Centre team at our Medway Campus on a fixed term basis.

The post will be situated within our Medway Student Centre, in a busy student facing environment where students, staff and visitors can access a wide range of student support services or be given the necessary information or guidance to help them resolve their queries and question. This role will be vital in providing this support and will play a key role in the escalation, triage and referral model of student enquiries within the Student Centre. 

The position will support a wide breadth of student enquiries, delivered face-to-face, by phone, via email and our Digital Student Centre, as well as the registration of all students.

The ideal candidate will have enthusiasm for supporting students ensuring that they are at the heart of all that we do, experience of providing administrative support in a busy and dynamic team, and a proven track record of delivering a range of user focussed services to clients and/or students.

Regular working at other University campuses (at Avery Hill and Greenwich), along with some late working and occasional weekend work to support directorate wide priorities such as registration and open days, and willingness to be part of a flexible work pattern to adequately support the delivery of a 9-5 delivery, will be an on-going requirement of this role.