Patient Advisor

Job summary

Launceston Medical Centre has a fantastic opportunity for a Patient Advisor to become part of our amazing team

Our Patient Advisors are at the heart of the Practice, theright candidate will play a key role in supporting our patient population andwork closely with all members of the practice including our GPs, team of nurses andother healthcare professionals.

You will aidthe Practice Team and project a positive, professional, and friendly image topatients and other visitors, either in person or via the telephone.

Job Type: Part Time ( Hours a week)

Schedule: Monday - Friday. Saturdays are additional hours worked on a rota basis.

Working Pattern: Shifts will vary between the hours of 08:00 and 18:30.

Main duties of the job

Receive incomingtelephone calls, answering general enquiries and transfer or document calls andmessages as appropriate. Receive incomingtelephone calls, answering general enquiries and transfer or document calls andmessages as appropriate. Assist andsignpost patients to the most appropriate service or healthcare professional ina courteous, efficient, and effective way. Book appointmentsand telephone consultations for patients. Undertake avariety of administrative duties to assist in the smooth running of thePractice. Facilitateeffective communication between patients, members of the primary healthcareteam, secondary care and other associated healthcare agencies. Organise requestsfor ambulances, patient transport for outpatient visits. Be adaptable and able to prioritise taskswhilst working as part of a team in a busy, pressured environment. To be flexible and provide cover forcolleagues on annual leave or sickness, including early and late shifts. Work alongside community nursingteam and other health care professionals. Amend patient records to show change ofcontact details onto the clinical system. Ensure the reception area is adequatelystocked with stationary, specimen bottles, forms. Attend regular practice and reception meetingsto discuss the running of the surgery and services provided as well as anyother meetings as required. To undertake any other duties that may bereasonably required by the Practice.

About us

We are a busy, committed team working together in a recently extendedand refurbished Practice in Launceston, close to the beautiful beaches of thenorth coast of Cornwall and surrounded by moorland countryside. The successful candidate will work within the support team to the GPs,already comprising of a Nurse Practitioner, Minor Illness Nurse and 6 Paramedics,in addition to our Nurses and HCAs. We have 6 Partners and 8 Salaried GPs (includingremote GPs) with very experienced Management, IT, Reception, and Administrationsupport. Additional allied professionals who work within our team are ourClinical Psychologists, Pharmacist, Physiotherapists and SocialPrescriber. We are also proud to be atraining practice.

The work ethic at Launceston Medical Centre is that we place peoplefirst in everything we do. We run our own Primary Care Network together withour neighbourhood Practice, Tamar Valley Health, and we use our resources forthe benefit of the whole community inclusively. We recognise and accept ourresponsibility in playing our part in making our community healthier and happier.

The benefits of working within our team are that we value each person asan individual and respect their aspirations. We are honest, open, trustworthy,and supportive and encourage our team to improve and advance their skill base.We also benefit from living and working in one of the most beautiful parts ofthe country

Job description

Job responsibilities

Receive incomingtelephone calls, answering general enquiries and transfer or document calls andmessages as appropriate Assist andsignpost patients to the most appropriate service or healthcare professional ina courteous, efficient, and effective way. Book appointmentsand telephone consultations for patients. Undertake avariety of administrative duties to assist in the smooth running of thePractice including the provision of clerical support to clinical staff andother members of the Practice team. Facilitateeffective communication between patients, members of the primary healthcareteam, secondary care and other associated healthcare agencies. Organise requestsfor ambulances, patient transport for outpatient visits. Be adaptable and able to prioritise taskswhilst working as part of a team in a busy, pressured environment. To be flexible and provide cover forcolleagues on annual leave or sickness including early and late shifts. Liaise and communicate with community nursingteam and other health care professionals. Registration of new patients according to thepractice catchment area onto the system. Amend patient records to show change ofcontact details onto the clinical system. Ensure the reception area is adequatelystocked with stationary, specimen bottles, forms and flag to appropriate personwhen running low. Attend regular practice and reception meetingsto discuss the running of the surgery and services provided as well as anyother meetings as required. To attend appropriate training as arranged. To undertake any other duties that may bereasonably required by the Practice. Afteradditional training to work as PA to Duty GP on a rota basis liaising with theon-call doctors to organise visit allocation and ensure clinics run smoothly,contact patients who need follow up appointments and organise transport/urgentambulances when required. Afteradditional training to work as Nurse Receptionist on a rota basis liaising withthe nursing team, GPs and district nurses, processing and checking all samplesare correct and ready for the courier each morning and preparing appropriatedocumentation. Person Specification

Qualifications

Essential

GCSE Grade C / Level 4 in Maths and English

Skills

Essential

Good Communication skills and interpersonal skills Computer literate Polite telephone manner Time Management (able to work to deadlines) Able to work well as a team Flexible approach to work Problem solving Sensitive to needs of our patients

Desirable

Experience of using SystmOne

Experience

Essential

Experience of working with the General Public Working in a busy environment Experience of managing a busy workload Developing productive and effective relationships within the Practice

Desirable

Experience working in a GP Practice Experience working in a Health Care setting

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