Patient Advisor

Job Summary

We are excited to offer a great opportunity at Launceston Medical Centre for a Patient Advisor to join our exceptional team. As a Patient Advisor, you will be a vital part of our practice, providing essential support to our patients while collaborating closely with our GPs, nurses, and other healthcare professionals.

Job Type: Part Time (Hours a week)

Schedule: Monday - Friday. Additional Saturday hours worked on a rotating basis.

Working Pattern: Shifts between 08:00 and 18:30.

Main Duties of the Job

• Handle incoming telephone calls, addressing inquiries, and transferring or documenting calls/messages as needed.
• Assist patients in finding the most suitable service or healthcare professional in a courteous and efficient manner.
• Schedule appointments and phone consultations for patients.
• Perform various administrative tasks to ensure the practice runs smoothly.
• Facilitate communication between patients and healthcare team members.
• Coordinate ambulance requests and patient transport.
• Stay adaptable, prioritize tasks, and provide coverage for colleagues when needed.
• Collaborate with the nursing team and other healthcare professionals.
• Update patient records with updated contact information.
• Maintain stock levels in the reception area.
• Participate in practice and reception meetings.
• Undertake any other duties as required.

About Us

Join our dedicated team at Launceston Medical Centre, located in a beautiful area near Cornwall's north coast. We prioritize people in everything we do, working closely with various healthcare professionals to provide top-notch service to our patients and the community.

Benefits include personal development opportunities, a supportive work environment, and the chance to make a positive impact on community health.

Job Responsibilities

• Handle incoming calls and inquiries efficiently.
• Guide patients to appropriate services or professionals politely and effectively.
• Schedule appointments and consultations.
• Assist with administrative tasks and support clinical staff.
• Facilitate communication within the healthcare team.
• Arrange ambulance and patient transport.
• Stay flexible, prioritize tasks, and provide coverage for colleagues.
• Communicate with the nursing team and other professionals.
• Update patient records accurately.
• Maintain stock levels in the reception area.
• Participate in practice meetings and training sessions.
• Undertake any additional duties as needed.

Person Specification

Qualifications

Essential

• GCSE Grade C / Level 4 in Maths and English

Skills

Essential

• Good Communication and interpersonal skills
• Computer literate
• Polite telephone manner
• Time Management
• Team player
• Flexible
• Problem-solving
• Empathetic towards patients' needs

Desirable

• Experience with SystmOne

Experience

Essential

• Experience working with the General Public
• Working in a busy environment
• Managing a heavy workload
• Building productive relationships within the Practice

Desirable

• Experience in a GP Practice
• Experience in a Healthcare setting