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Customer Service Apprentice

1 month ago

Chesterfield, United Kingdom Markerstudy Group Full time

Customer Service Apprentice

Auto Windscreens

If you're looking for an opportunity to kick-start your career with a large successful business, this could be the perfect role for you. Aspire Learning EXperience (ALEX) is our award-winning apprenticeship programme delivered by learning & development specialists who will support and challenge you to achieve your potential every step of the way.

Apprenticeship summary
Annual wage
£,
Our generous salary is considerably more than the National Minimum wage requirements & offers the right candidate the opportunity to earn over £ per week with additional opportunity to earn a bonus payment based on certain performance indicators.

Working week
Monday to Friday, : – :
Total hours per week :

Expected duration
months

Possible start date
rd Sep 3

What will the apprentice be doing?
The role will primarily be to assist our wide range of customers to offer products and services that meet their requirements. You would be expected to deliver the highest possible standard of customer service whilst demonstrating a calm, polite and confident telephone manner and adhering to all company procedures.

Full training and support will be provided at all times and your key responsibilities for the role will include:

To provide a first point of contact for customers calling into our Contact Centre Responsible for promoting the glass repair/ replacement services available To participate in regular training and learning activities with our dedicated ALEX apprenticeship team Adhere to our company V Values, Treating Customers Fairly (TCF) and Financial Conduct Authority (FCA) requirements

What training will the apprentice take and what qualification will the apprentice get at the end?

This role includes % off the job training spent with our own internal Talent Development Team studying towards a Level 2 Customer Service apprenticeship standard. Training will take place at your usual office location, and you will have regular time scheduled into your calendar each week to complete learning activities.

Your training will be delivered in a blended format and includes regular face to face workshops, webinars, practical learning activities and the opportunity to practice new skills with your trainer.

Additionally, you will undertake a series of Personal Effectiveness courses over the -month period including project management skills and career mapping to support your own personal and professional development goals.

You, along with our other apprentices, will have ownership of a high-profile business project that will provide you the perfect opportunity to showcase your knowledge and put new skills into practice.

What is the expected career progression after this apprenticeship?

Our award-winning apprenticeship programme forms part of the wider group commitment to support and harness talent.

During your programme, you will take part in a “Department Passport” initiative where you will spend time with a number of other teams in the business to broaden your horizons and support your career aspirations.

Once graduated, you will have the opportunity to join the group on a permanent basis and develop your career with our established “Pathways” development plans.

Desired skills and personal qualities

Communication skills Attention to detail Customer care skills Team working Initiative & problem solving

Qualifications

GCSE or equivalent English and Maths (Grade 9-4 (A-C)) desirable

About the employer
Auto Windscreens are a leading UK automotive glazing company with headquarters based in Chesterfield. We're part of the Markerstudy Group, an energetic and highly innovative group of companies, established in 1 and employing around 4, staff in locations throughout the UK. We're dedicated to giving our customers the best service possible and working to exceptional standards; this is what we’re all about. We are proud of our people, knowing they make our business the success it is

For further information: contact
FAO: Anna Holden
Apprenticeships@markerstudy.com


Training provider
E.J.MARKHAM & SON LIMITED
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)

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