Apprentice Bodyshop Receptionist

Do you want to start your apprenticeship with an Ofsted graded ‘Outstanding’ Academy. This is an exciting role with first-class training and outstanding long term career prospects.

Stoneacre Academy has been graded Outstanding by Ofsted. The comprehensive training programme provides you with hands on experience while we develop your knowledge and skills to help you achieve the industry recognised qualifications within Customer Service.

At Stoneacre Motor Group you get paid and receive direct experience. Developing your knowledge and skills to progress along your career path.

We are looking for someone with excellent communication skills who is enthusiastic about the motor industry. A forward-thinking individual and keen to learn new skills and knowledge thriving to develop, progress and work hard to become a qualified Bodyshop receptionist.

You must have a ‘can-do’ attitude, polite and courteous. Be able to develop productive and cooperative relationships with customers and colleagues, using rapport building techniques, empathy, and effective interpersonal skills. Approaches sensitive situations with consideration for others and works to achieve constructive outcomes.

Key Responsibilities
- To answer calls and update customers on repair progress.
- Answer customer queries.
- Contact customers to arrange repair bookings.
- Arrange deliveries for repaired vehicles.
- Assist in the day to day running of the Drivers diary.
- Arrange booking in dates for estimates.
- Deal with customers face to face.
- Take payments i.e.: excess/VAT, deposits for retail work.
- Allocate payments on ADP system.
- Update Bodyshop Auto flow system.

**Qualifications**
- GCSE A-C or 9-4 in Maths and English or equivalent. Predicted grades.
- Computer literate, especially Microsoft Office / Excel.
- Will be enrolled on a Level 2 Customer Service Standard

**What’s in it for you**?**
- Monday to Friday
- Onsite parking
- Employee discount scheme on high street shops, restaurants, cinemas, and holidays.
- Additional holidays with long service
- Access to health and wellbeing advice
- Outstanding training programme including additional national priority qualifications.

**Future Prospects**

97% of our apprentices have progressed onto full time employment. 36% of our apprentices are now in senior roles and management positions. We will provide full uniform and PPE. Further progression within the group is available with our strong Continuous training programmes in place.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.