Technical Field Claims Underwriter

1 month ago

London, United Kingdom Hiscox Full time

Job Type:

Permanent

Build a brilliant future with Hiscox
 

The role

This role will suit someone who loves to work in a fast-paced environment whilst offering a premium customer service experience. You’ll enjoy a varied role utilising your claims expertise whilst out in customers’ homes supporting them with their claim. Claims types are varied and can range from dealing with buildings, contents or fine art damage within high net worth homes or assisting commercial customers to aid their recovery following an escape of water claim.

You will visit a customer in person or undertake a video call to assess policy coverage, identify the extent of damage to buildings, contents or business interruption elements, advise on mitigation and agree the scope of repairs and settlement. 

In delivering exceptional service to our brokers and customers you will be a dedicated, confident, resourceful individual who cares for the customer and is empowered and technically equipped to make their own decisions on all types of property claims, with a particular focus on escape of water. 

This role will predominantly cover Central London (by car or train) and either West London, Oxfordshire, Buckinghamshire, Berkshire or East London, Essex, Herts & Kent (coverage area will depend on location) but a flexible approach to travel is needed because we are a small team and highly customer focussed. The expectation is that the successful candidate will have two administrative (desk based) days per week. 

What you’ll be doing

Delivering world class customer service daily, respecting the Hiscox claims philosophy

Meeting and exceeding pre-defined SLAs/targets

Representing Hiscox and its values to our clients at all times

Creating a bespoke action plan for each claim and being accountable for proactively managing the claim and any third party suppliers through initial investigation to completion of repairs and settlement of contents or business interruption aspects

Validating, negotiating and settling claims fairly and proactively with an emphasis on prompt resolution and careful control of indemnity spend

Following a defined process and ensuring information is recorded in a clear and consistent manner with clear thought process and next steps planning

Liaising with customers and their contractors, disaster management companies, surveyors and our nominated contractors to carefully guide building work projects through to completion on budget and on time

Handling enquiries from policyholders, third parties and other experts on existing claims and identifying key triggers requiring escalation or additional review

Where applicable, providing risk management information and recommendations/requirements to both the policyholder and Underwriters for the improvement of the risk to Hiscox 

Delivering first class technical assistance both on individual tasks and team projects within the Technical Team

Working unsupervised and showing initiative in your claims handling approach; understanding that each customer is different including identifying vulnerable customers and making appropriate changes to process or communications

Monthly visits to our Colchester office (attendance will be more regular during the initial induction period)

Supporting the wider claims team with technical and/or claims strategy advice

Working with our key suppliers to maintain high levels of performance and share best practice

Our must haves

Passionate about service

Proven claims handling experience in a field-based role dealing with high value property claims for both commercial and private clients

First class oral and written communication skills

Ability to work independently within the claims underwriting guidelines and strictly adhere to a claims handling authority

Solid attention to detail and confidence in dealing with internal and external customers and clients

Demonstrable technical claims handling experience

A sound understanding of building construction and drying techniques

Self-motivated and dynamic with an ability to respond positively to change 

A team player that likes to work hard and have fun

Must be adaptable to all situations with strong negotiation skills

Located within one of the areas of field coverage (CentralEast or West London, South Oxfordshire, Buckinghamshire, Berkshire, Essex, Herts or Kent)

Full UK Driving Licence

Our nice to haves:

ACII/ACILA or progression towards this qualification (if not held it will be a requirement of the role to work towards this within a set timeframe)

British Disaster Management Association qualifications or equivalent or a commitment to progress towards this qualification

Risk management knowledge is advantageous

Good knowledge of Excel and Word

Diversity and flexible working at Hiscox

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.

We’ve introduced new hybrid ways of working to encourage a healthy work life balance. We anticipate the successful candidate for this role will predominantly be field based, visiting customers as and when required, with an office hub day in Colchester once per month.

About Hiscox UK

Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.

#LI-LP1


Work with amazing people and be part of a unique culture

  • Technical Field Claims Underwriter

    2 weeks ago

    London, Greater London, United Kingdom Avencia Consulting Full time

    The RoleThis role will suit someone who loves to work in a fast-paced environment whilst offering a premium customer service experience. You'll enjoy a varied role utilising your claims expertise whilst out in customer's homes supporting them with their claim. Claims types are varied and can range from dealing with buildings, contents or fine art damage...

  • Technical Field Claims Underwriter

    9 hours ago

    London, United Kingdom Hiscox Full time

    Technical Field Claims Underwriter (Home Counties) page is loaded Technical Field Claims Underwriter (Home Counties) Apply locations UK, London time type Full time posted on Posted 2 Days Ago job requisition id R0015244 Job Type: Permanent Build a brilliant future with Hiscox   The role This role will suit someone who loves to work in a fast-paced...

  • Technical Field Claims Underwriter

    2 months ago

    London, United Kingdom Hiscox Full time

    Technical Field Claims Underwriter (Home Counties) page is loaded Technical Field Claims Underwriter (Home Counties) Apply locations UK, London time type Full time posted on Posted 2 Days Ago job requisition id R0015244 Job Type: Permanent Build a brilliant future with Hiscox   The role This role will suit someone who loves to work in a fast-paced...

  • Senior Technical Claims Specialist

    2 weeks ago

    London, United Kingdom Claims Recruitment Services Full time

    Senior Technical Claims Specialist London Negotiable Salary + Excellent Benefits Role Summary Managing highly complex Property and Energy Claims, working within specific limits of broad authority on assignments requiring a high degree of technical complexity and coordination, whilst also being recognised as a technical expert in this field. Key...

  • Senior Claims Underwriter

    2 weeks ago

    London, United Kingdom JCW Resourcing Full time

    Job Title: Senior Underwriter - Property and Casualty Insurance Location: Company Overview: You will be working with a specialist insurance company based in Düsseldorf, Germany. Renowned for its innovative approach and dedication to client satisfaction, the company stands at the forefront of the property and casualty insurance sector. As part of its...

  • Commercial Insurance Underwriter

    9 hours ago

    London, United Kingdom Hiscox Full time

    Technical Field Claims Underwriter (Home Counties) page is loaded Technical Field Claims Underwriter (Home Counties) Apply locations UK, London time type Full time posted on Posted 2 Days Ago job requisition id R0015244 Job Type: Permanent Build a brilliant future with Hiscox   You’ll enjoy a varied role utilising your claims expertise whilst...

  • Commercial Insurance Underwriter

    15 hours ago

    London, United Kingdom Hiscox Full time

    Technical Field Claims Underwriter (Home Counties) page is loaded Technical Field Claims Underwriter (Home Counties) Apply locations UK, London time type Full time posted on Posted 2 Days Ago job requisition id R0015244 Job Type: Permanent Build a brilliant future with Hiscox   You’ll enjoy a varied role utilising your claims expertise whilst...

  • Senior Claims Underwriter

    3 weeks ago

    London, United Kingdom PartnerRe Full time

    PartnerRe is a leading, privately owned, multi-line global reinsurer with a reputation of financial stability and strength, and a commitment to rebuilding businesses and communities after risk events around the world. Our mission is to continue to be a financially stable and predictable business partner, supporting our clients with solutions tailored to...

  • Senior Claims Underwriter

    3 weeks ago

    London, United Kingdom PartnerRe Full time

    PartnerRe is a leading, privately owned, multi-line global reinsurer with a reputation of financial stability and strength, and a commitment to rebuilding businesses and communities after risk events around the world. Our mission is to continue to be a financially stable and predictable business partner, supporting our clients with solutions tailored to...

  • Claims Underwriter

    1 month ago

    London, United Kingdom Hiscox Full time

    Job Type: Contractor Build a brilliant future with Hiscox   About the team/division Hiscox is one of the oldest Lloyd’s syndicates in the market focusing on providing specialist insurance to international clients. The claims team servicing this syndicate is recognised as one of the best in the London Market. The London Market Claims Team is a...

  • Senior Claims Underwriter

    2 months ago

    London, United Kingdom MS Amlin Full time

    Senior Underwriter - Motor page is loaded Senior Underwriter - Motor Apply locations London time type Full time posted on Posted 2 Days Ago job requisition id RQ9380 Our Underwriters are at the heart of everything we do, without them our business wouldn’t function. Reporting to the Lead Underwriter, the sucessful applicant will be a key member of the...

  • Senior Claims Underwriter

    1 week ago

    London, United Kingdom MS Amlin Full time

    Senior Underwriter - Motor page is loaded Senior Underwriter - Motor Apply locations London time type Full time posted on Posted 2 Days Ago job requisition id RQ9380 Our Underwriters are at the heart of everything we do, without them our business wouldn’t function. Reporting to the Lead Underwriter, the sucessful applicant will be a key member of the...

  • Technical Claims Manager Underwriting · London

    2 days ago

    London, United Kingdom Superscript Full time

    If you're an ambitious, passionate Technical Claims Manager keen to make an impact and be part of our exciting journey, we'd like to hear from you! About the role This role is an excellent and unique opportunity to make an impact by growing an insurance claims function within a specialist insurtech and certified B-Corporation company. We’re...

  • Liability Claims Adjuster

    2 weeks ago

    London, United Kingdom Claims Recruitment Services Full time

    Liability Claims Adjuster London Negotiable Salary + Excellent Benefits We are currently recruiting for a Liability Claims Adjuster on behalf of our client, an exciting insurer based in the heart of the city. The successful candidate will adjust their own portfolio of Third Party Liability / Personal Injury Claims from first advice to settlement. Our client...

  • Claims Underwriter

    1 month ago

    London, United Kingdom Hiscox Full time

    Job Type: Fixed Term Build a brilliant future with Hiscox   About the team/division The London Market Claims team are driven, diverse and ready for anything. We work closely with our underwriters to ensure that there is a clear, open and transparent relationship with our customers and brokers from the very beginning. We are looking for someone who...

  • Senior Claims Underwriter

    3 days ago

    London, United Kingdom QBE Insurance Group Full time

    Senior Underwriter - Renewable Energy page is loaded Senior Underwriter - Renewable Energy Apply locations GBR - London time type Full time posted on Posted 2 Days Ago job requisition id 321043 Primary Details Time Type: Full timeWorker Type: Employee Senior Underwriter – Renewable Energy London/Hybrid We are looking for a Senior Underwriter to...

  • Claims Underwriter

    7 hours ago

    London, United Kingdom Hiscox Full time

    Hiscox is one of the oldest Lloyd’s syndicates in the market focusing on providing specialist insurance to international clients. The claims team servicing this syndicate is recognised as one of the best in the London Market. The London Market Claims Team is a dynamic claims team based in London made up of claims underwriters who are empowered to think...

  • Claims Underwriter

    2 months ago

    London, United Kingdom Hiscox Full time

    Hiscox is one of the oldest Lloyd’s syndicates in the market focusing on providing specialist insurance to international clients. The claims team servicing this syndicate is recognised as one of the best in the London Market. The London Market Claims Team is a dynamic claims team based in London made up of claims underwriters who are empowered to think...

  • Claims Team Leader

    2 weeks ago

    London, United Kingdom Claims Recruitment Services Full time

    **Claims Team Leader (Italian Speaking)** **London** **Negotiable Salary + Excellent Benefits** We are currently recruiting for a Claims Team Leader on behalf of our client, an ambitious and highly regarded Lloyd's Broker with a strong international reputation. **Key Responsibilities** - Processing and monitoring claims, dealing with accounting issues...

  • Technical Lead Claims

    4 weeks ago

    London, United Kingdom Resource Solutions. Full time

    Job Title: Technical Claims Lead (Energy and Construction) **Job Type**: Permanent Location: London (Hybrid - 3 days in the office) Package: Competitive Are you a Claims Professional looking for a new, exciting challenge? Would you like to work for one of the UK's Llyod's leading Insurance services firms? Resource Solutions has an exciting opportunity for a...