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Clerical Officer
3 months ago
Job summary
Choose to join us in making a difference while working flexibly in our varied Radiology Clerical team driving your own career path.
We are looking for an enthusiastic & motivated person to join the friendly clerical team in Radiology at Torbay Hospital working hours a week Monday - Friday - (1-hour lunch) with the potential of evening & weekend working.
You will be working on a rotational basis covering a number of admin roles that will include all aspects of clerical/admin duties in the call centre and Radiology office. The department is fast paced and we are continually evolving; the need to be flexible is paramount.
Often you will be the first key point of contact for a patient who contacts Radiology whether that be face to face or telephone and will be responsible for ensuring appointments are booked correctly and appropriately.
This role is varied and full training will be given ensuring that you will have the ability to work both as a team member and with your own initiative. Good keyboard and communication skills are essential and experience of clinical IT systems would be an advantage.
So why don't you #Caretojoinus?
Main duties of the job
To provide excellent, innovative Radiology services. Handling inbound calls. Booking, cancelling and re-arranging Radiology appointments. Processing new referrals from external and Internal Sources. To act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity. To understand relevant processes that support our patients/customers during their visit to Radiology. To provide a high-quality customer service that complies with NHS Employment standards. To work as part of a team demonstrating effective communication, and working collaboratively with colleagues in all areas of the Trust.Our call centre team are responsible for booking the majority of Radiology Outpatient appointments. You must be able to work independently demonstrating excellent prioritisation and time management skills whilst having the ability to cope with complex situations.
About us
Why work with us -
Our admin team comprise of two sections:
Radiology call centre, with 9 clerical officers and 3 supervisors.
Radiology Main office with 6 clerical officers and 2 supervisors.
'We are a friendly and supportive team. Every day is varied and keeps the job role interesting and there is always something new to learn.'
Job description
Job responsibilities
Please see our attached job description and person specification form for full details.
What are you waiting for # caretojoinus?
Person Specification
Qualifications and training
Essential
General education Basic knowledge of computerised systems. Keyboard skills
Desirable
Knowledge of PAS system ECDL Knowledge of CRIS system NVQ Administration Level 2 Customer Care
Specific Skills
Essential
Communication skills
Desirable
Experience in working with the general public Previous clerical experience
Knowledge and experience
Essential
Telephone manner Organisational skills Ability to work under pressure Interpersonal skills Analytical skills Ability to work with speed and accuracy at all times
Desirable
Previous NHS experience Experience working with PC's and spreadsheets Awareness of Equality and Diversity