Clerical Officer

1 day ago


Torquay, Torbay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time
Job Summary

The Financial Assessment and Benefits Clerical Officer role provides day-to-day administrative support to the Financial Assessment and Benefits team, ensuring the efficient and effective delivery of financial assessments and benefits services to clients. This role involves providing administrative support to the team, including coordinating diaries, processing paper attendance and time sheets, and maintaining accurate and up-to-date paper and electronic files.

Main Responsibilities
  • Coordinate diaries for Financial Assessment and Benefits Visiting Officers to ensure efficient and effective delivery of services
  • Process paper attendance and time sheets for Financial Assessment and Benefits team members
  • Maintain accurate and up-to-date paper and electronic files, including financial assessment and benefits records
  • Provide administrative support to the Financial Assessment and Benefits team, including answering telephone enquiries and responding to emails
  • Assist with the promotion, accessibility, and take-up of welfare benefits throughout the community of Torbay
About Us

The Financial Assessment and Benefits team provides a key service for people who have social care support and services that they may need to contribute to following a financial assessment. We want to ensure that people who have contact with the FAB team have a fair, accurate, and timely assessment to identify what their contribution, if any, may be.

Responsibilities
  • Ensure the efficient and effective delivery of financial assessments and benefits services to clients
  • Provide administrative support to the Financial Assessment and Benefits team, including coordinating diaries and processing paper attendance and time sheets
  • Maintain accurate and up-to-date paper and electronic files, including financial assessment and benefits records
  • Assist with the promotion, accessibility, and take-up of welfare benefits throughout the community of Torbay
  • Provide statistical data for the Service Manager for reports on budgets, performance, and developments
Requirements
  • Understanding and awareness of social care issues
  • Knowledge and understanding of the Financial Assessment process
  • Basic understanding of welfare benefits and claiming procedure in order to advise clients of pathways to claim
  • Experience of working with the public
Skills
  • Strong verbal and written communication skills
  • Ability to plan and coordinate diaries for Financial Assessment and Benefits Visiting Officers
  • Able to defuse conflict and demonstrate discretion and confidentiality when dealing with sensitive client information

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