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Risk and Governance Manager

3 months ago

Newbury, United Kingdom Vodafone Full time

Location: Newbury + *Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time hours per week – Mon to Fri


*Hybrid
At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.


Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. 

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join us at the heart of Vodafone UK in Corporate, one of the central support functions that underpin our business and keep us moving forward. We provide centralised support, expertise and guidance across our UK and Group operations, continuing to build on our success and trailblazing the way to our next stage of digital growth.


What you’ll do

The Risk and Governance manager is accountable for the implementation of the compliance reporting and monitoring framework across Finance, specifically focusing on Billing, Credit Risk & Collections, to govern adoption of new rules, reporting and regulations which impact our customers. As the leader across Billing, Credit Risk & Collections, you'll be responsible for providing advice and guidance around regulations, along with producing monthly updates to the Leadership Team, and quarterly updates to the Finance Leadership Team:

• Establish process for the embedding and ongoing management of compliance across Billing, Credit Risk & Collections, including ongoing management & Regulatory adherence across Consumer and Business 
• Identify gaps, formulate remedial action plans and manage to completion, raising risks as appropriate. Monitoring good customer outcomes, with plans and reporting in place for our highest areas of risk 
• Lead compliance across Billing, Credit Risk & Collections and ensure the necessary escalation into appropriate risk & governance structures in Vodafone UK, and into UK Compliance and centralised risk teams (2nd line of defence) Management of customer & operational GMT level owned risks/sub-risk and management of applicable forums & committees — creating presentations and reports, presenting and managing the discussion/outcomes 
• Represent Governance Risk and Control across key regulatory programmes 
• Working across our Partner teams to assure their compliance with risk and control (including Regulatory) commitments 
• Acting as a point of contact for Compliance and Business Risk functions (2nd line of defence) as relevant 
• Facilitate Finance risk council, work closely with Risk Champions, ensuring all information is up to date, organise forum, governance and actions.
• Process established and ongoing management of governance framework, monitoring good customer outcomes, with plans and reporting in place for our highest areas of risk

Who you are  

• Risk Management expert, compliance and adherence to risk frameworks
• Experience of operating in regulatory environment Consumer duty, FCA and Ofcom etc, embedding regulatory and conduct reporting
• Experience in working a matrix environment with teams, peers and stakeholders 
• Excellent communication and influential skills to influence senior managers and peers to drive change & engagement across the organisation
• Project Management expertise