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Software Implementation Associate
7 months ago
**Join Our Team as a Software Implementation Associate for CGR**
Are you ready to make a meaningful impact by ensuring the successful adoption of cutting-edge SaaS solutions? Corporate Governance Risk (CGR), a leader in risk, safety, and compliance software, is seeking a talented and dynamic Software Implementation Associate to join our innovative team. If you're passionate about technology, problem-solving, and client success, this role offers an exciting opportunity to be part of a game-changing journey.
**About us**
CGR is a leading provider of Software as a Service (SaaS) solution that empower businesses to navigate the complex landscape of risk, safety, and compliance. With a rich history of innovation since our establishment in 2010, we've become a trusted partner for enterprises across industries including healthcare, transport, energy, engineering, government, retail, and more. Our global footprint spans continents, with commercial hubs in Australia, the UK, and Canada.
**What You'll Do**
As a Software Implementation Associate at CGR, you'll play a pivotal role in transforming our clients' operational landscapes. Your technical skills, project management skills, and customer-centric approach will shine as you guide our clients through seamless SaaS implementations. From understanding client requirements to configuring systems, conducting training, and troubleshooting issues, you'll be the bridge between technology and success.
**Key Responsibilities**
- Collaborate with cross-functional teams to develop and execute implementation plans.
- Understand client needs, translate them into system configurations, and ensure smooth data migration.
- Provide exceptional training and support to clients, ensuring they maximize the value of our SaaS solutions.
- Analyze and resolve technical challenges, ensuring the product operates flawlessly.
- Maintain comprehensive documentation and resources for effective implementation and troubleshooting.
**Skills and Qualifications**
- Bachelor's degree in Computer Science, Business, or related field or experience.
- Technical aptitude with the ability to grasp software systems.
- Excellent communication skills to convey technical concepts to non-technical stakeholders.
- Proven project management abilities, ensuring timely and successful implementations.
- Problem-solving skills to troubleshoot issues and optimize the user experience.
- Client-focused mindset with a passion for delivering exceptional customer support.
**Why us?**
At CGR, we're not just a company - we're a close-knit family dedicated to transforming industries through technology. You'll be a part of a dynamic work environment that encourages creativity, collaboration, and personal growth. We offer the chance to work on a globally impactful product helping companies as small as 2 employees to companies with over 100,000.
**Join Us**
**Salary**: £45,000.00-£55,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Flexitime
- Sick pay
- Work from home
Schedule:
- 8 hour shift
- Flexitime
- Monday to Friday
Ability to commute/relocate:
- Newbury: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- How many years of working in a similar role do you have?
- Do you have experience of working with implementing business processes?
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: Software Implementation Associate - CGR Ltd
