Software Implementation Associate

3 months ago

Newbury, United Kingdom Corporate Governance Risk Ltd Full time

**Company Overview**

Established in 2010, Corporate Governance Risk provides our business governance software platform (CGR Foundation) to enterprises of all sizes in private, public and third sectors. Our clients cover a wide array of domains including:
Healthcare, Transport, Energy, Engineering, Infrastructure, Government (national and local), Retail, Utilities, Mining, Oil & Gas, Agriculture.

Our client base is global. In addition to the original technical and commercial hubs in Australia, we have also established commercial hubs in the UK and Canada. This specification is for a Business Analyst in the UK Hub.

**Our Culture**

Our structure is flat, with all staff approachable and open - allowing agility and space for growth and development around the necessary core processes. In our culturally diverse team, everyone is encouraged to have their say and put their ideas forward. We do our best to accommodate the lifestyle and family dedications of staff. We are an equal opportunity employer and value diversity in our company.

**The Role**

We are seeking an experienced software implementation associate to be responsible for managing the end-to-end implementation of our platform with our clients.

This role involves working closely with our clients, project managers and technical teams to ensure successful implementation and adoption of our software - ensuring that clients gain their required benefits.

Working for our UK Hub in this role, you will be directly liaising with a range of UK and North American customers, helping them manage their business by leveraging CGR Foundation through simple actions, process workflows and visuals. You will help them into better digital ways of working, delivering efficiencies and a better data picture for effective decision making.

The role is flexible in relation to home working but will require the majority of your working time to be in our office (Newbury, Berkshire) or on occasional customer site visits. We place value in working together, where we can learn collaboratively from challenges, success and mistakes.

**Responsibilities**
- Help customers to clarify exactly what they need the system to deliver and identify the best way to configure the solution to meet these requirements.
- Manage the implementation of our software solutions for clients, ensuring successful integration with their existing systems and processes.
- Take a “hands-on” approach to everything, designing and configuring the system to customer requirements and iteratively improving it.
- Deploy outstanding communication and analytical skills when engaging directly with executives and their end-users - you will know how to talk to both.
- Serve as the primary point of contact for clients during the implementation process, providing regular updates on project status and addressing any issues or concerns they may have.
- Collaborate with client project managers and technical teams to ensure project timelines are met and deliverables are of high quality.
- Conduct user acceptance testing (UAT) and ensure clients are satisfied with the implementation of our solutions.
- Provide training to clients on how to use our software solutions and support them during their transition to our platform.
- Act as a liaison between clients and our technical teams to ensure smooth communication and issue resolution.
- Contribute to the development and improvement of our implementation methodologies and best practices.
- Ensure that system benefits are understood and realised at all levels.
- Identify project-related issues and risks, and escalate appropriately. Provide recommendations and solutions to resolve issues and mitigate risks, while managing client expectations.

**Qualifications and Requirements**
- Demonstrable experience with process flow and business processes.
- Minimum of 2 years of experience in software implementation or a related field.
- Excellent communication skills and ability to work collaboratively with cross-functional teams.
- Strong problem-solving skills and ability to think creatively to find solutions to complex issues.
- Ability to manage multiple tasks simultaneously and prioritise tasks effectively.
- Strong attention to detail and ability to maintain accuracy in a fast-paced environment.
- Familiarity with project management methodologies and software development lifecycles.
- SC clearance, if not already held, will be required and sponsored through CGR.
- Advanced level of English (written and oral skills).

**Ideally you will also have**:

- A bachelor's degree in IT, Computer Science, Information Systems, or similar fields.
- Experience in engaging with both technical and non-technical stakeholders.
- Consulting experience and background, including engaging directly with clients.

**Benefits**
- Flexible working hours.
- Work from home arrangements, providing that the majority of working hours are in the office or on client visits.
- Autonomous work and opportunity to dri

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