Senior Technical Support Engineer
7 days ago
Job Title: Senior Technical Support Engineer
Job Summary:
The Senior Technical Support Engineer provides technical leadership and expertise in the support, development, and enhancement of Rocket Software products. This role requires strong problem-solving skills, excellent communication skills, and the ability to work independently and collaboratively as part of a team.
Key Responsibilities:
- Assess customer needs and set expectations
- Verify accuracy of business impact statements
- Address and manage critical situation issues
- Collaborate with Product Development Managers
- Provide technical guidance and support to junior team members
- Develop and implement solutions to complex technical problems
- Contribute to training content and knowledge base development
- Participate in internal projects and other work as directed
Requirements:
- 8+ years of experience in technical support and/or customer-facing roles
- Advanced knowledge of computer technology
- Strong problem-solving skills
- Excellent communication skills
- Available for some after-hours, weekend, and holiday work
Information Security:
Information security is everyone's responsibility at Rocket Software. We are committed to protecting company information and IT resources.
Diversity, Inclusion & Equity:
Rocket Software is committed to creating a diverse and inclusive workplace environment where every employee can thrive.
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