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Job summary

As an Expert by Experience (EbE) team member you will ensure the needs and views of people using services are heard and acted on, by working within the East of England Provider Collaborative (commissioned services, across a number of providers). You will work alongside the Collaborative/units for inpatient mental health and learning disability settings.

An EbE's main role is to bring another viewpoint that comes from their own personal experience.

This experience may come from:

* direct admission to hospital as an inpatient

* direct experience of extra support in the community in order to avoid admission;

Main duties of the job

Your role will be to work alongside the case manager and clinical units to ensure that the person engages in their pathway, enabling their voice and opinions to be heard and acted upon.

Although there are clear parameters and expectations, there will also be opportunities to positively shape and influence the role and build and develop important relationships with stakeholders and post holder will work to the People Participation Lead and Clinical personnel within the assigned Provider Collaborative to achieve the following core objectives:

Work with people using services from admission to the unit to discharge.

Help people understand the inpatient Mental Health system and processes - be a source for high quality information that is easy to work proactively with the allocated inpatient units. Supporting communication processes between the people using services, enabling units to create a compassionate and responsive approach.

Empower people using services to access information and to be part of planning (with the person's consent)

Have knowledge and networks of the local area to support people with information and signposting.

To be a point of liaison within the Unit, on matter's relating to inpatient's, specifically quality improvement initiatives to enable more robust and inclusive engagement/parental involvement.

Help people using services, raise concerns where necessary and take action to escalate those concerns if necessary.

About us

Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting andempowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.

To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.

Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.

For further information on CPFT, please visit our website at

Job description

Job responsibilities

Please refer to the attached job description and person specification for full details of responsibilities.

Improving quality and outcomes ;

Champion the role of Experts by Experience within units,

Supporting people to ensure their voice is heard and they are seen as equals in their own care pathway.

To work with colleagues across the regions to ensure the delivery of improvements through Experts by Experience roles of lived experience, engagement and involvement across all inpatient units and demonstrate the value of Experts by Experience roles.Actively contribute to the evaluation of the Expert by Experience Programme

Support, where indicated using local escalation processes to raise with the Clinical staff of the Provider Collaborative or lead commissioner if local resolution is not possible.Sharing concerns and/or escalating unresolved concerns to the People Participation Lead as required.Maintain accurate records and comply with local procedures for record keeping, confidentiality and security.

Enabling patient and public involvement;

To act as a champion for patients and their interests and involve the public and patients in the policy development and decision-making of NHS England and NHS ensure all public and patient contact with the office is of the highest professional embed patient and public involvement within NHS England and NHS Improvement at all levels of decision making

Promoting equality and reducing inequalities;

To uphold organisational policies and principles on the promotion of equality.

To create an inclusive working environment where diversity is valued, everyone can contribute, and everyday action ensure we meet our duty to uphold and promote equality.

Highlight where there may be a need for reasonable adjustments

Promoting Rights and Signposting;

Sharing information to support understanding and preparing for Care Plan Approach (CPA) meetings, where appropriate

Understanding and preparing for Care Treatment Reviews (CTR), where appropriateIndividuals rights including legal frameworks (MHA, MCA, Human Rights Act).Understand the community teams and their roles (CAMHS, IASS, CCGs).Be able to signpost to groups in their local area and on Social able to provide Information about key policies (eg. NICE and Transforming Care).Have the knowledge to signpost when they may need legal advice and how to go about this.

Person Specification

Education/Qualifications

Essential

Educated to NVQ 4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience

Knowledge & Experience

Essential

Has experience of using inpatient treatment services, either as an inpatient in a hospital, or within an alternative to admission initiative. Experience of working as part of a team, engaging and supporting others in a team and receiving supervision and instruction. Demonstrates knowledge of the mental health, social care and/or education pathways through lived experience. Demonstrates understanding and experience in dealing with the public/families and carers and dealing with sensitive and confidential information; including the recognition of trauma and the impact on individuals. Understanding of Confidentiality and Data Protection Act.

Desirable

Demonstrates an understanding of the legal frameworks which will impact on the delivery of good quality care, including mental health legislation, human rights, health and social care act and equalities act. Experience of delivering support to peers in either a public sector, third sector or user/family led group. Experience of supporting individuals to access opportunities and support, ability to signpost to other services. Able to assist in gathering information from the local services and area to develop appropriate resources.

Skills Capabilities and Attributes

Essential

Evidence of good interpersonal skills and ability to form peer relationships with people using services and advocates. Effective listening skills. Ability to act calmly and to respond in a professional manner to distress and also challenging conversations with staff. Ability to see solutions rather than problems. Ability to work at pace in a busy working environment and able to multi-task. Ability to challenge issues relating to stigma, discrimination and non recovery focused practice in a respectful manner.

Desirable

Skills in peer support. Ability to work without supervision. Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines.

Values and Behaviours

Essential

Commitment to and focused on quality, promotes high standards in all they do. Able to make a connection between their work and the benefit to patients, carers, advocates, family and the public. Values diversity and difference, able to operate with integrity and openness. Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others. Consistently looks to improve what they do, looks for successful tried and tested ways of working, and also seeks out innovation. Actively develops themselves and supports others to do the same. Understanding of and commitment to equality of opportunity and good working relationships.

Desirable

Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients.

Other

Essential

Consistently thinks about how their work can help and support clinician's and frontline staff deliver better outcomes for patients.

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