Customer Service Representative Loughton

1 month ago

Cambridge, United Kingdom Marshall Motor Group Full time
Job titleCustomer Service Representative Loughton Job referenceREQ09843 Date posted08/08/2024 Application closing dateBlank LocationContact Centre Loughton SalaryCompetitive and with a bonus and OTE scheme in place Contractual hours40 BasisFull time Job category/typeBlank AttachmentsBlank Job description

Customer Service Representative

Location: Contact Centre Loughton

Hours: 40 hours per week working Monday to Friday 8am-5pm or 9am-6pm

Salary: OTE up to £28,000, uncapped earning potential

Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme

Bonus schemes: Customer satisfaction and team performance bonus schemes

Who we are

Marshall Motor Group is one of the UK’s largest car dealer groups representing 23 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 141 dealerships situated across 34 UK counties.

We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want.

The Role

We are seeking a Customer Service Representative based at our Contact Centre in Loughton. You will assist in providing a high-quality service for our customers and gain great exposure to our brand. You will be the first point of contact for our Aftersales customers responsible for incoming calls, managing and booking their vehicles in for all aspects of servicing and MOT. You will enjoy making outbound calls, proactively reaching out to our customers from the dealership’s database.

There will be a chance to earn additional bonus on top of your salary by recommending suitable products for your customers and consistently ensuring a fantastic customer journey, encouraging repeat business to the dealership.

Who you are

You will have previous customer service experience, whether this experience is within a face to face or telephone position and enjoy working in a fast-paced target driven role. We believe in recruiting for the attitude and training for the skills, so to be successful within the role previous automotive experience is not necessarily required, however can be beneficial if you are currently within the automotive industry.

The key attributes that we are looking for

Influencing skills with the ability and confidence to convert enquires into bookings Providing excellent customer service to maximise customer retention Fantastic listening skills to understand customer requirements and needs Attention to detail when using multiple systems A willingness to learn and develop your product knowledge Professionalism, with a commitment to adhere to process and procedure Tech savvy, confident using database systems

Is training provided?

We believe in the importance of developing our people and will invest in you and your career should you demonstrate the desire and determination to progress. This is a great opportunity to join Marshall Motor Group and develop into a customer facing dealership role.

Training will take place in our dealership on a 1-2-1 basis, then mentoring support throughout your first month of starting the role. You will have total visibility of the customer’s Aftersales journey in order to understand the importance this role has within our business.

If this sounds like you, please submit your application today to be considered for this exciting opportunity and one of our recruiters will be in touch.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

  • Service Technician

    3 days ago

    Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

    Job Title: Service Technician - Volkswagen LoughtonAbout the Role:We are seeking a skilled and experienced Service Technician to join our team at Volkswagen Loughton. As a Service Technician, you will be responsible for carrying out servicing and maintenance of all vehicles across the brand, including electrical, mechanical, and hydraulic fault diagnosis and...

  • Service Technician

    3 days ago

    Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

    Job Title: Service Technician - Volkswagen LoughtonAbout the Role:We are seeking a skilled and experienced Service Technician to join our team at Volkswagen Loughton. As a Service Technician, you will be responsible for carrying out servicing and maintenance of all vehicles across the brand, including electrical, mechanical, and hydraulic fault diagnosis and...

  • Service Technician- Volkswagen Loughton

    4 days ago

    Cambridge, United Kingdom Marshall Motor Group Full time

    Job titleService Technician- Volkswagen Loughton Job referenceREQ09481 Date posted02/08/2024 Application closing date13/09/2024 LocationVolkswagen Loughton Salary£37,894 Basic plus uncapped OTE Based on individual time saved, team profit and CSI Bonus Contractual hours45 BasisFull time Job category/typeAftersales AttachmentsBlank Job description Service...

  • Transaction Manager

    3 months ago

    Cambridge, United Kingdom Marshall Motor Group Full time

    Job titleTransaction Manager - Volkswagen Loughton Job referenceREQ09132 Date posted14/06/2024 Application closing dateBlank LocationVolkswagen Loughton SalaryCompetitive and with a bonus and OTE scheme in place + Company Car Contractual hours45 BasisFull time Job category/typeSales AttachmentsBlank Job description Transaction Manager - Volkswagen...

  • Sales Executive

    4 weeks ago

    Cambridge, United Kingdom Marshall Motor Group Full time

    Job titleSales Executive - Volkswagen Loughton Job referenceREQ09897 Date posted15/08/2024 Application closing dateBlank LocationVolkswagen Loughton Salary£20,000 basic plus uncapped OTE and company car Contractual hours45 BasisFull time Job category/typeSales AttachmentsBlank Job description Role: Sales Executive Location: Volkswagen Loughton  ...

  • Client Support Specialist Loughton

    3 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

    Position: Client Support Specialist Location: Contact Centre Loughton Working Hours: 40 hours per week, Monday to Friday, 8am-5pm or 9am-6pm Compensation: OTE up to £28,000, with uncapped earning potential Benefits: 25 days of annual leave plus bank holidays, life insurance, pension plan, wellness support, employee discounts for servicing and popular...

  • Customer Service Representative

    3 months ago

    Cambridge, United Kingdom Harold Homes Customer Care Full time

    **About us** We are professional, agile, and our goal is to Provide excellent customer service. Our work environment includes: - Modern office setting - Work-from-home days **Responsibilities**: - Provide customer service support in a timely and professional manner. - Assist customers with product selection and troubleshooting. - Resolve customer...

  • Customer Service Representative

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Marshall Motor Group. As a key member of our dealership team, you will be responsible for providing exceptional customer service, ensuring a warm and welcoming experience for all visitors and...

  • Customer Service Representative

    1 week ago

    Cambridge, Cambridgeshire, United Kingdom L'Oréal Full time

    Customer Experience Specialist We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key representative of L'Oréal Luxe, you will be responsible for delivering exceptional customer service and creating personalized experiences for our clients. Your Key Responsibilities:Represent multiple...

  • Customer Service Representative

    5 days ago

    Cambridge, Cambridgeshire, United Kingdom Moto Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers have a positive experience at our motorway services.Key ResponsibilitiesProvide exceptional customer...

  • Customer Service Representative

    5 hours ago

    Cambridge, Cambridgeshire, United Kingdom College of West Anglia Full time

    Job SummaryThis part-time role is an excellent opportunity to join the College of West Anglia team as a Customer Service Representative. As a key member of our campus support team, you will provide exceptional customer service to students, staff, and visitors, ensuring a smooth and efficient experience.Key ResponsibilitiesProvide a warm and welcoming...

  • Customer Service Representative

    8 hours ago

    Cambridge, Cambridgeshire, United Kingdom College of West Anglia Full time

    Job SummaryThis part-time role is an excellent opportunity to join the College of West Anglia team as a Customer Service Representative. As a key member of our campus support team, you will provide exceptional customer service to students, staff, and visitors, ensuring a smooth and efficient experience.Key ResponsibilitiesProvide a warm and welcoming...

  • Customer Service Representative

    3 months ago

    Cambridge, United Kingdom Hertz Full time

    General Responsibilities Our mission is to be the world’s preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. It’s as simple as that. We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced...

  • Customer Services Representative

    3 months ago

    Cambridge, United Kingdom Cambridge University Press & Assessment Full time

    **Customer Services Representative** **Salary: £20,900 - £22,900** **Location: Cambridge, hybrid** **Contract: Permanent** We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. We are looking for a Customer Services Representative to join our...

  • Customer Service Representative

    6 days ago

    Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Service Advisor at Marshall Motor Group. As a Service Advisor, you will play a vital role in providing an exceptional customer experience, ensuring that our customers receive the highest level of service and support.Key ResponsibilitiesEstablish and maintain...

  • Customer Service Representative

    1 week ago

    Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Marshall Motor Group. As a Service Advisor, you will play a vital role in providing exceptional customer service and ensuring a seamless experience for our clients.Key ResponsibilitiesEstablish and maintain strong relationships with customers, understanding...

  • Customer Service Representative

    3 days ago

    Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Marshall Motor Group. As a Service Advisor, you will play a vital role in providing exceptional customer service and ensuring a seamless experience for our clients.Key ResponsibilitiesEstablish and maintain strong relationships with customers, understanding...

  • Customer Service Representative

    3 days ago

    Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Marshall Motor Group. As a Service Advisor, you will play a vital role in delivering exceptional customer service and ensuring that our customers have a positive experience with our dealership.Key ResponsibilitiesEstablish and maintain strong relationships...

  • Customer Service Representative

    5 days ago

    Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Marshall Motor Group. As a Service Advisor, you will play a vital role in delivering exceptional customer service and ensuring that our customers have a positive experience with our dealership.Key ResponsibilitiesEstablish and maintain strong relationships...

  • Customer Service Representative

    3 months ago

    Cambridge, United Kingdom Revolution Health & Fitness Ltd Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role you will be the first point of contact for our customers, providing exceptional service and resolving inquiries in a timely manner. This is an excellent opportunity for someone who enjoys helping others and thrives in a...