Business Services Coordinator

3 weeks ago

Warrington, United Kingdom National Highways Full time

Here at National Highways, we are looking to recruit a Business Services Co-ordinator to join our Business Services Team in the North West. This role encompasses delivery of a broad range of administrative activities to support our regional Operations directorate. Working in a busy administration team, they provide regional customer communication and correspondence, routine business as usual support alongside ad hoc requests. Because of this, excellent communication skills, time management, adaptability, prioritising, flexibility, and organisation is crucial.

What you’ll be leading on

Engage with customers, both verbally and in writing, in response to enquiries and complaints.  Build and maintain relationships with internal and external stakeholders to facilitate collaborative working. Ensure that customer contacts and correspondence are drafted and completed to the required performance standards for quality and timeliness. Customer contacts & correspondence includes Customer Enquiries, Complaints, and Ministerial Correspondence. Processing of invoice payments in accordance with National Highways Policies and Procedures.  Provision of effective administrative support to the business. A broad ranging accountability which may include executive and project support, support to meetings and conferences, and management of supplies and consumables. Develop and maintain performance management information and reports to ensure that all operational support and business services activities are delivered to the required standards and timelines. Collation of statements of evidence and providing CCTV images where available. 

To be successful  

Excellent written and oral communication skills (essential).  Excellent time management and organisational skills (essential).  Flexibility and adaptable to changing priorities - ability to work in a fast-moving environment to tight deadlines  Experience in the use of business information and document management systems -Microsoft Office packages – mainly Outlook, Word, PowerPoint and Excel (essential) and Oracle applications or similar (desirable).  Previous experience within an administration environment.

A bit about us

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.

We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.

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