Customer Care Coordinator

4 weeks ago

Warrington, United Kingdom Fawkes & Reece (North) Full time
Customer Care Coordinator
A leading house builder have a requirement for a Customer Care Coordinator to join their Customer Care team based in Warrington initially on a 6 month fixed term contract.
Customer Care Coordinator role
Your role will involve managing all customer-related issues through to resolution, by direct communications with our internal and external Customers a long with coordinating the administration of the department to ensure it operates efficiently and effectively. Duties and responsibilities:
Ensure all contact (calls, emails, online, Social Media) received are handled professionally and courteously, and recorded on the system
Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues
Liaise between Site Management teams, Customer Care Operatives and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements
Communicate with the Head of Customer Care to ensure all defects are dealt with by the appropriate personnel and in a cost effective manner
Liaise with the Commercial/Buying departments to order materials in accordance with arrangements made for defect resolution and complete contra-charges where applicable
Provide administrative support for the Department, to include, handling and responding to customer correspondence, electronic and paper filing, production of reports, record Action Logs for internal meetings
Undertake post-completion satisfaction calls to customers
Update weekly reports and distribute to relevant personnel
Skills & experience required:
Previous experience in a similar role within property/new build housing
Previous experience in a demanding and fast paced customer service environment
Excellent communication skills, both written and verbal
Intermediate to advanced level of proficiency with MS Office programs
A strong team player, supportive of colleagues
Assertive and tenacious individual, with an ability to influence others and be resilient to challenging Customer demands
Self-discipline, with excellent time management skills and the ability to coordinate a number of priorities
Ability to multi-task, and work efficiently and accurately under pressure
The company are offering a competitive basic salary (dependant on experience) and company benefits. For the right individual there may also be options for the role to change into a full time permanent position after the initial 6 month period.
If you are interested in the Customer Care role, please contact Deena at Fawkes & Reece or apply via the link provided

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