Day & Night Customer Care Coordinator

3 weeks ago


Warrington, United Kingdom Hays Specialist Recruitment Limited Full time

Day & Night Customer Care Coordinator | Hybrid working | Warrington | Global Energy Business.
**Your new company**
Our client is a global specialist in Energy Management business who operate in over 100 countries. They offer integrated solutions across various market segments including utilities, infrastructures, manufacturing, networks and construction. An ongoing temporaryrole has become available at their site in Warrington to work as a Customer Care Coordinator. This role will be working 4 days 12 hour shifts and then 4 days leave. You will be on a rota within the team and will need to do 4 days 8am to 8pm then your next4 shifts will be 8pm to 8am. The customer care team operate 24/7 to ensure that continuous cover is given to their clients.
**Your new role**
You will be required to take inbound emergency break fix calls from their customers, establishing what the customer requires, log the call and perform an initial diagnostic to understand the issues. You will then be required to communicate with internal andexternal stakeholders, provide the customer with regular updated and log all the information into salesforce. You will also be liaising with field service engineers from a technical perspective and providing administration support to the wider business.
**What you'll need to succeed**
**What you'll get in return**
4 days on and 4 days off with a rotating shift pattern 8am to 8pm and 8pm to 8am. Salary £24,700 with a 20% shift allowance. Free parking and hybrid working available.
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.


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