Customer Care Coordinator

2 months ago

Warrington, United Kingdom Fawkes & Reece Full time

**Location**: Warrington
**Salary**: £25K- £28K per Year
**Contract**: Permanent
**Type**: Full Time

**Reference**: VAC-341883_1710949977
**Posted**: March 20, 2024

**Customer Care Coordinator**

A leading house builder have a requirement for a Customer Care Coordinator to join their Customer Care team based in Warrington.

**Customer Care Coordinator role**

Your role will involve managing all customer-related issues through to resolution, by direct communications with our internal and external Customers a long with coordinating the administration of the department to ensure it operates efficiently and effectively. Duties and responsibilities:

- Adhere to the company Customer Care policies and procedures, ensuring all issues raised by our customers are dealt with professionally, quickly and to their complete satisfaction
- Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues
- Liaise between Site Management teams, Customer Care Operatives and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements
- Communicate with the Head of Customer Care to ensure all defects are dealt with by the appropriate personnel and in a cost effective manner
- Liaise with the Commercial/Buying departments to order materials in accordance with arrangements made for defect resolution and complete contra-charges where applicable
- Provide administrative support for the Department, to include, handling and responding to customer correspondence, electronic and paper filing, production of reports, record Action Logs for internal meetings
- Undertake post-completion satisfaction calls to customers
- Update weekly reports and distribute to relevant personnel

Skills & experience required:

- Previous experience in a similar role within property/new build housing
- Previous experience in a demanding and fast paced customer service environment
- Excellent communication skills, both written and verbal
- Intermediate to advanced level of proficiency with MS Office programs, with excellent keyboard skills
- A strong team player, supportive of colleagues
- Assertive and tenacious individual, with an ability to influence others and be resilient to challenging Customer demands
- Self-discipline, with excellent time management skills and the ability to coordinate a number of priorities
- Ability to multi-task, and work efficiently and accurately under pressure

In return for your skills, the company are offering a competitive salary and a comprehensive package including bonus, private medical insurance, 26 days holidays + bank holiday and a choice of flexible benefits. The company also offer hybrid working (2 days working from home on a rota basis).

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