Director of Guest Experience

3 weeks ago

Ascot, United Kingdom Blue Arrow Full time

Job Title
Director of Guest Experience
Contract Type
Permanent
Status
Full time
Position Overview
Join us as a Director of Guest Experience, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
Our Director of Guest Experience is the spirit of our Guest Services & Relations teams. Though skillfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests.
What you'll get
Our success is a result of our employees. We believe that everyone part of our team should share the rewards. For this position, here are just some of the benefits you will receive:
* Complimentary Stays: Enjoy 12 complimentary stays with breakfast at Hotels every year.
* Very generous Employee Introductory Scheme offered
* Team members' awards and incentives schemes
* Contributory pension scheme entitlement from date of commencement
* Online benefits & discounts
* Life assurance cover for all team members
* Uniform laundered complimentary
* Complimentary meals whilst on duty at our team members' restaurants
* Cycle to work scheme
* Occupational Health, including subsidised massage treatments and health clinics
* Social events throughout the year - including our winter ball, summer party and regular pub quizzes
What you'll do
A day in the life of our Director of Guest Experience demands high levels of energy. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the contributions that our Director of Guest Experience's accomplishes would be lengthy but the list below is essential to know.
* Our Director of Guest Experience is responsible for ensuring a seamless and guest centric service is offered throughout every interaction with our guests while building lasting relationships and creating brand bonds to create guest loyalty.
* They will oversee and manage to daily operational functions of the Guest Services and Guest Relations Departments to ensure each of our guests receives a truly exceptional experience while on property.
* Our values of Personality, Passion, Respect, Working Together and Creativity guide us each and every day. The purpose of Director of Guest Experience is to live their behaviours to continue to create our legacy.
* Our Director of Guest Experience is entrusted with coordinating and planning for all of the guest's stay, through research and communication with all departments to create a memorable stay.
* Communication is what keeps our departments running perfectly. Our Director of Guest Experience must communicate with other departments and extended hotel team in order to ensure the alignment remains.
* As a senior member of the team, our Director of Guest Experience will be responsible for staff welfare and morale, as well as conducting annual performance reviews and training for the team. They will liaise and support the Director of Rooms with the daily operation of the hotel, as well as closely collaborating with the Global Director of Guest Relations
What you'll bring
* All of our employees are ambassadors of our Vision, Values and culture. Our Director of Guest Experience do this with all they do.
* We encourage the unique personalities and passions of our employees, working together; as a team, a hotel and Collection.
* Our guests forge our legacy. Knowing and understanding them is our goal, valuing kindness over process.
* In a fast-moving world, we remain consistent and relevant, requiring flexibility from everyone on the team.
* English is the primary language used in our hotel. Our Director of Guest Experience must feel comfortable communicating in this language.
* Previous experience in a luxury 5* hotel
* Strong communication skills
* Excellent written and spoken English, as well as good IT skills, including the use of Microsoft Office

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

  • Director of Guest Experience

    1 month ago

    Ascot, United Kingdom C&E Recruitment Full time

    Director of Guest Experience We are currently on the hunt for a Director of Guest Experience for a luxury 5 star hotel in Berkshire. As the Director of Guest Experience, you will be expected to provide all guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery throughout their stay.The Perks As...

  • Director of Guest Experience

    1 month ago

    Ascot, United Kingdom Platinum Recruitment Consultancy Remote Work Freelance Full time

    Role: Director of Guest Experience Location: Ascot Salary / Rate of pay: £43,260 per annum + £2500 Service Charge per annum Platinum Recruitment is working in partnership with a popular hotel in Ascot and we have a fantastic opportunity for a Director of Guest Experience to join their team. What’s in it for you? Take a look at some of the...

  • Director of Guest Experience

    49 minutes ago

    Ascot, Windsor and Maidenhead, United Kingdom Corecruitment Ltd Full time

    **Job Title: Guest Experience Director – 5 Star Hotel****About the Role**We are seeking a highly skilled and experienced Guest Experience Director to join our team at Corecruitment Ltd. As a key member of our hospitality team, you will be responsible for overseeing and managing Guest Services and Guest Relations to ensure exceptional, guest-centric...

  • Director of Guest Experience

    1 month ago

    Ascot, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Director of Guest Experience Location: Ascot Salary / Rate of pay: £43,260 per annum + £2500 Service Charge per annum Platinum Recruitment is working in partnership with a popular hotel in Ascot and we have a fantastic opportunity for a Director of Guest Experience to join their team. What's in it for you? Take a look at some of the perks on...

  • Director of Guest Experience

    4 weeks ago

    Ascot, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Director of Guest ExperienceLocation: AscotSalary / Rate of pay: £43,260 per annum + £2500 Service Charge per annumPlatinum Recruitment is working in partnership with a popular hotel in Ascot and we have a fantastic opportunity for a Director of Guest Experience to join their team.What's in it for you?Take a look at some of the perks on...

  • Director of Guest Experience

    5 days ago

    Ascot, United Kingdom Ginger Recruitment Services Limited Full time

    Director of Guest Experience£43,260 + BenefitsAscotBenefits: Competitive salary with potential for performance-based bonusesOpportunity to work in one of the UK's most scenic locationsAccess to professional development opportunities and potential for career advancementComprehensive benefits package including health coverage, pension, and employee wellness...

  • Director of Guest Experience

    1 month ago

    Ascot, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Director of Guest Experience Location: AscotSalary / Rate of pay: £43,260 per annum + £2500 Service Charge per annum Platinum Recruitment is working in partnership with a popular hotel in Ascot and we have a fantastic opportunity for a Director of Guest Experience to join their team. What's in it for you?Take a look at some of the perks on...

  • Director of Guest Experience

    5 days ago

    Ascot, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Director of Guest Experience Location: AscotSalary / Rate of pay: £43,260 per annum + £2500 Service Charge per annumPlatinum Recruitment is working in partnership with a popular hotel in Ascot and we have a fantastic opportunity for a Director of Guest Experience to join their team.What's in it for you?Take a look at some of the perks on...

  • Director of Guest Experience

    2 weeks ago

    Ascot, Berkshire, United Kingdom C&E Recruitment Full time

    Director of Guest ExperienceIf you are interested in applying for this job, please make sure you meet the following requirements as listed below. We are currently on the hunt for a Director of Guest Experience for a luxury 5 star hotel in Berkshire. As the Director of Guest Experience, you will be expected to provide all guests with a bespoke and memorable...

  • Director of Guest Experience

    3 weeks ago

    Ascot, SL5, Ascot, United Kingdom C&E Recruitment Full time

    Director of Guest Experience We are currently on the hunt for a Director of Guest Experience for a luxury 5 star hotel in Berkshire. As the Director of Guest Experience, you will be expected to provide all guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery throughout their stay. The Perks As...

  • Director of Guest Experience and Operations

    4 hours ago

    Ascot, United Kingdom Ginger Recruitment Services Limited Full time

    Job Title: Director of Guest Experience and OperationsJob Summary:We are seeking an experienced and skilled Director of Guest Experience and Operations to join our team at Ginger Recruitment Services Limited. As a key member of our leadership team, you will be responsible for developing and implementing strategies to enhance the overall guest experience,...

  • Director of Guest Experience and Operations

    8 hours ago

    Ascot, Windsor and Maidenhead, United Kingdom Blue Arrow Full time

    About the RoleWe are seeking a highly skilled and experienced Director of Guest Experience to join our team at Blue Arrow. As a key member of our leadership team, you will be responsible for ensuring that our guests receive a seamless and exceptional experience throughout their stay.Key ResponsibilitiesDevelop and implement strategies to enhance guest...

  • Director of Guest Experience

    2 weeks ago

    Ascot, Berkshire, United Kingdom Ginger Recruitment Services Limited Full time

    Director of Guest ExperienceIs this the role you are looking for If so read on for more details, and make sure to apply today.£43,260 + BenefitsAscotBenefits: Competitive salary with potential for performance-based bonusesOpportunity to work in one of the UK's most scenic locationsAccess to professional development opportunities and potential for career...

  • Director of Guest Experience

    3 weeks ago

    Ascot, SL5, Ascot, United Kingdom Ginger Recruitment Services Limited Full time

    Director of Guest Experience£43,260 + BenefitsAscotBenefits: Competitive salary with potential for performance-based bonusesOpportunity to work in one of the UK's most scenic locationsAccess to professional development opportunities and potential for career advancementComprehensive benefits package including health coverage, pension, and employee...

  • Director of Guest Experience

    2 weeks ago

    Ascot, Berkshire, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Director of Guest ExperienceThe experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.Location: AscotSalary / Rate of pay: £43,260 per annum + £2500 Service Charge per annumPlatinum Recruitment is working in partnership with a popular hotel in Ascot and we have a fantastic...

  • Director of Guest Experience

    3 weeks ago

    Ascot, SL5, Ascot, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Director of Guest ExperienceLocation: AscotSalary / Rate of pay: £43,260 per annum + £2500 Service Charge per annumPlatinum Recruitment is working in partnership with a popular hotel in Ascot and we have a fantastic opportunity for a Director of Guest Experience to join their team.What's in it for you?Take a look at some of the perks on...

  • Director of Guest Experience

    6 days ago

    Ascot, SL5, Ascot, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Director of Guest Experience Location: AscotSalary / Rate of pay: £43,260 per annum + £2500 Service Charge per annumPlatinum Recruitment is working in partnership with a popular hotel in Ascot and we have a fantastic opportunity for a Director of Guest Experience to join their team.What's in it for you?Take a look at some of the perks on...

  • Director of Guest Experience

    5 days ago

    Ascot, United Kingdom COWORTH PARK Full time

    We care about your career and are known for having the absolute best people in the industry. When you join us as our Director of Guest Experienceyou start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the...

  • Director of Guest Experience

    8 hours ago

    South Ascot, United Kingdom COWORTH PARK Full time

    About the RoleCoworth Park is seeking a highly skilled and experienced Director of Guest Experience to join our team. As a key member of our leadership team, you will be responsible for ensuring that every guest has a truly exceptional experience while staying with us.Key ResponsibilitiesOversee and manage the daily operational functions of the Guest...

  • Luxury Guest Experience Director

    2 weeks ago

    Ascot, Windsor and Maidenhead, United Kingdom Blue Arrow Full time

    Blue Arrow is seeking a passionate and dedicated Director of Guest Experience to lead our esteemed team in delivering exceptional service and creating unforgettable memories for our valued guests. As the heart of our guest-centric operations, you will be responsible for overseeing all aspects of guest services and relations, ensuring seamless interactions...