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Job summary
We are looking to employ a highly motivated and organised individual to join our busy admin team in the Adult MSK Physiotherapy Service
The post will involve dealing with telephone and face-to-face enquiries and a full range of administrative and clerical duties. The Department is extremely busy and the work is challenging, fast moving and sometimes of a sensitive nature.
Main duties of the job
You must have excellent customer service skills, be dedicated and courteous. You will also have excellent verbal and written communication skills and excellent keyboard skills.
You must be able to deal with sensitive/confidential issues, be flexible and be a team player and ready for the challenge that this demanding but rewarding role will present.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:
Person Specification
Qualifications
Essential
Numeracy and literacy qualifications (at least A-C)
Desirable
Customer care NVQ level 2 or equivalent experience ECDL
Knowledge, Training and Experience
Essential
Experience of working in a team Experience of working in a customer care environment Maintain confidentiality Keyboard skills Strong communication skills Ability to adapt to change Experience of time management/working to deadlines Able to work in a high-pressure environment
Desirable
Call Centre experience Knowledge of Electronic Patient records