Night Team Member Reception

6 months ago


Hounslow, United Kingdom Accor Full time

Company Description

Job Description
Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.  Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.  Maintain strict security procedures to ensure guest confidentiality and safety Ensure maximum guest satisfaction as well as the safety and security of the property.
Additional Information

Hours : Full Time 40 hours per week 5 nights per week 22.30pm - 07.00am

Salary: To be confirmed

Flexibility: Monday - Sunday Night shifts

Job start Date: To be confirmed 

Skills: Opera Cloud, Leadership, Able to handle complex situations and guest queries, working under pressure, dealing with complaints, managing delayed flights, Assisting other departments as needed, H&S awareness, Fire Marshall and First Aid will be an advantage etc. 


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