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Customer Service Associate

4 months ago

Manchester, United Kingdom Mktg House Ltd Full time
We are seeking a motivated and enthusiastic Customer Service Associate Member to join our sales team. In this role, you will be responsible for providing excellent customer service while identifying opportunities to maximize sales and meet customer needs. Key Responsibilities:
  • Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
  • Provide detailed information about our products and services to customers.
  • Assist customers with placing orders and resolving any issues or concerns.
  • Identify sales opportunities and upsell products and services to meet customer needs.
  • Maintain customer records and update account information as necessary.
  • Collaborate with team members to achieve sales targets and improve customer satisfaction.
  • Handle customer complaints with empathy and efficiency, escalating when necessary.
  • Stay up-to-date with product knowledge and sales techniques to enhance performance.
Requirements:
  •  
  • Proven experience in customer service and sales, preferably in a similar industry.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • A positive attitude and a willingness to learn and grow with the company.
What We Offer:
  • Competitive salary with performance-based commission.
  • Comprehensive training and ongoing professional development.
  • A supportive and collaborative team environment.
  • Opportunities for career advancement within the company.