Hdr Customer Service Associate
6 months ago
**Job title**: HDR Customer Service Associate
**Location**: Manchester
**Contract**: Full time, Permanent
**Days/Hours**: Monday to Friday, 9.30am to 5:30pm or 10:30am to 6:30pm
**Reports to**:Claims Assistant
**General Overview**
**Main duties and responsibilities**
**Role Requirements**
- Acting as a first point of contact to clients
- Obtaining client details and required information in order to check eligibility for them to pursue a claim
- Making outbound and taking inbound calls from/to clients in order to assist them in beginning their claim
- Dealing with a variety of individuals and present issues, including those who are distressed
- Ensuring claims are processed in a swift and efficient manner by obtaining relevant documentation, and carrying out KYC and AML checks
- Collating data accurately and effectively
- Maintaining communication with all relevant teams
- Maintaining confidentiality and discretion when dealing with any enquiries, or sensitive information obtained as part of the role.
- Working closely with the legal team to provide the data to progress the litigation of the team
- Carrying out any other tasks deemed necessary by the Management Team
**Person specification**
- Always maintaining a professional and responsible attitude as Achieving results as part of a busy team
- Able to organise and prioritise workload accordingly to ensure work is completed within a timely manner
- Communicating effectively with a wide variety of people
- Accurately recording information onto our systems
- Excellent attention to detail
- Commercially aware
- Confident with Word, Excel and Outlook
- A positive and proactive attitude
- Goal orientated with a strong desire to improve and succeed
- Based in Manchester and fully office based
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- Company pension
- Employee mentoring programme
- Private medical insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Work Location: In person
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