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Customer Renewals Associate

1 month ago

Manchester, United Kingdom IRIS Full time

Job Title: Customer Renewals Associate

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our accountancy renewals team as a Customer Renewals Associate. As a key member of our team, you will be responsible for managing client communications, providing exceptional customer service, and retaining existing clients to drive business growth.

Key Responsibilities:

  • Provide a high-quality customer service experience to all clients, responding to queries and resolving issues in a timely and professional manner.
  • Maximise revenue by ensuring excellent customer service while adhering to company policies and procedures.
  • Assume ownership of client enquiries until resolution, maintaining a proactive and solution-focused approach.
  • Communicate quotations and advise clients on the most suitable options to meet their needs.
  • Respond to client enquiries via email and phone, ensuring all necessary information is obtained and communicated in a timely manner.
  • Maintain accurate records of client interactions and ensure timely renewal of policies.
  • Develop strong relationships with clients, providing proactive customer communications and tracking client activities.

Requirements:

  • Customer-facing experience, either face-to-face or telephone-based.
  • Sales background (desirable).
  • Education or accountancy knowledge (advantageous).
  • Enthusiastic, highly motivated team player with a commitment to providing excellent customer service.
  • Strong written, oral communication, and numeric abilities.
  • Ability to remain calm under pressure, using logical thinking to resolve complex issues.
  • Self-motivated and an enthusiastic team player with a strong work ethic.
  • IT literate, with basic knowledge of MS Outlook and MS Suite.
  • Attention to detail and ability to multitask in a fast-paced environment.

About IRIS:

IRIS Software Group is one of the UK's largest privately held software companies, providing mission-critical software and services to businesses and schools. Our purpose is to be the most trusted provider, ensuring customers get it right first time, every time. We take the pain out of processes, allowing professionals to focus on their work. Our software solutions and services help comply with regulations, drive productivity, and better engage with key stakeholders.

What We Offer:

  • Competitive salary, including quarterly commission scheme and bonus scheme.
  • 26 days holiday allowance.
  • Private medical healthcare.
  • Life assurance.
  • Pension.
  • Complimentary benefits, including Bike to Work and discount schemes.