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Customer Renewals Associate

1 month ago

Manchester, United Kingdom IRIS Full time

We are seeking a highly motivated and customer-focused individual to join our accountancy renewals team as a Customer Renewals Associate.

As a key member of our team, you will be responsible for managing client communications to provide exceptional customer service, retain existing clients, and increase our company's reputation to boost sales.

Key responsibilities will include contacting existing clients to renew their policies, preparing renewal documentation, and providing a professional understanding of what makes first-class customer service.

Our ideal candidate will have a strong background in customer-facing experience, sales, and accountancy knowledge, with excellent written and oral communication skills.

As a Customer Renewals Associate, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and driving business growth.

Key skills and qualifications include:

  • Customer-facing experience; face-to-face or telephone-based
  • Sales background (desirable)
  • Education or accountancy knowledge (advantageous)
  • Enthusiastic, highly motivated team player
  • A commitment to providing good customer service
  • The ability to enter information, produce documentation, and supply information quickly and accurately
  • Strong written, oral communication and numeric abilities
  • Ability to remain calm under pressure using logical thinking
  • Self-motivated and an enthusiastic team player
  • IT literate – MS Outlook, Basic knowledge of MS Suite
  • Attention to detail

IRIS Software Group is a leading provider of mission-critical software and services, and we are committed to creating a culture of engagement and reward to develop employee potential and offer long-term career success.

We offer a competitive salary, quarterly commission scheme, and bonus scheme, as well as 26 days holiday allowance, private medical healthcare, life assurance, pension, and complimentary benefits.