Assistant Project Support Officer

1 month ago

Kidderminster, United Kingdom Worcestershire Acute Hospitals NHS Trust Full time

Job summary

We have an exciting opportunity to join the Improvement Team in a brand new permanent role as an Assistant Project Support Officer. The Trust Improvement Team helps support and deliver the work as set out by NHS Impact and we are two years into the Trust's continuous improvement journey. The successful post holder will join our established Improvement Team and will work with our Executive colleagues and colleagues across the Trust as well as system partners to continue to implement a culture of continuous improvement. You must have a passion for putting patients first and a strong desire to help our teams fulfil their improvement projects and programmes of work and support the adaptation and adoption of redesigned processes across the Trust.

Interviews are due to be held on Wednesday 11th September 2024.

Main duties of the job

To ensure all staff within the Improvement Team are fully supported with Improvement projects and programmes work including timely completion of associated administration tasks.

Develop a working knowledge of all aspects of the Improvement System

Support the accurate production of project and programme correspondence and documents utilising Microsoft Office suite to a high standard.

Collate, analyse, monitor and present project and programme data and information as required using Improvement System tools and techniques.

Build and maintain positive working relationships with stakeholders across all levels of the Trust and with our wider healthcare partners.

Communicate effectively with internal/external stakeholder, resolving and answering queries promptly and escalating queries to the Project Lead where necessary.

Develop a process to accurately record and monitor the progress of projects and programmes and ensure tracking of key milestones.

In conjunction with the Improvement team, plan and prepare for improvement projects and programmes, data gathering to understand the current state.

Co-ordinate and provide support for relevant Project Leads meetings.

Co-ordinate and prioritise own workload on daily basis, supported by the Improvement Specialist.

Effectively plan, resource, and monitor small-scale projects independently or under supervision of an Improvement colleague.

Support with the acceleration of share and spread of improvement initiatives across the organisation.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

Best services for local people Best experience of care and best outcomes for our patients Best use of resources Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Job description

Job responsibilities

For a copy of the full job description please see job description document in supporting/attached files.

The Assistant Project Support Officer will support the Improvement Team in delivering a variety of projects both across the Trust and in conjunction with wider healthcare system partners. The post holder will provide assistance with tasks to support the delivery of Improvement projects and programmes run by the Improvement Team and support the wider workplace leaders and colleagues throughout our Trust using the tools and techniques of the Improvement System. The Project Lead for each Improvement Project will usually be an Improvement Facilitator, Improvement Specialist or Senior Improvement Specialist. The post will be a blended role in conjunction with the Project Management Office providing project support. The postholder will be specifically involved in supporting the acceleration of share and spread of improvement initiatives across the organisation.

Key Duties:

To ensure all staff within the Improvement Team are fully supported with Improvement projects and

programmes work including timely completion of associated administration tasks.

Develop a working knowledge of all aspects of the Improvement System

Support the accurate production of project and programme correspondence and documents utilising

Microsoft Office suite to a high standard.

Collate, analyse, monitor and present project and programme data and information as required using

Improvement System tools and techniques.

Build and maintain positive working relationships with stakeholders across all levels of the Trust and

with our wider healthcare partners.

Communicate effectively with internal/external stakeholder, resolving and answering queries promptly

and escalating queries to the Project Lead where necessary.

Develop a process to accurately record and monitor the progress of projects and programmes and

ensure tracking of key milestones.

In conjunction with the Improvement team, plan and prepare for improvement projects and

programmes, data gathering to understand the current state.

Co-ordinate and provide support for relevant Project Leads meetings.

Co-ordinate and prioritise own workload on daily basis, supported by the Improvement Specialist.

Effectively plan, resource, and monitor small-scale projects independently or under supervision of an

Improvement colleague.

Support with the acceleration of share and spread of improvement initiatives across the organisation.

Other Improvement project and programme duties as and when required.

Person Specification

Knowledge and Skills

Essential

Articulate, excellent verbal and written communication skills Able to cope with a fast-paced environment and shifting priorities Excellent listening, observation skills & attention to detail Able to demonstrate an understanding of Programme and Project Management Data capture and analysis skills Ability to use own initiative and work independently with minimal supervision Highly organised Good numeracy skills A working knowledge of data protection and data quality issues and an understanding of the Freedom of Information Act, Information Governance and the common law of confidentiality

Desirable

Coaching and mentoring skills An understanding of business change and benefits realisation

Personal Qualities

Essential

Keen to develop specialist skills and knowledge Natural coaching style Emotional intelligence Authentically builds and maintains effective working relationships Team player Positive Tenacious Self-motivated Desire to make a difference to patients

Other Job Requirements

Essential

Ability to travel cross site Ability to work in a hybrid way from home, base or any hospital sites Ability to work flexibly / out of core hours on occasion and during specific improvement events

Qualifications

Essential

5 GCSEs including Maths and English GCSE or equivalent ICT Microsoft packages Level 3 or equivalent experience ECDL or equivalent (Driving Licence)

Desirable

Improvement System training Project Management Qualification (APM/PRINCE2) or wiliness to gain suitable qualifications Evidence of continuing professional development relevant to the role

Experience

Essential

Experience of administrative procedures including co-ordinating and managing the administration of meetings at Senior level Managing and prioritising own workload with competing deadlines Experience of data collection and use of information for decision making

Desirable

NHS experience in an administration role Experience of change management Experience of timescale negotiation

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