Employee Benefits Team Leader
2 weeks ago
Overview
We are looking for an Account Executive Team Leader to manage a team of Account Executives, overseeing and supporting delivery of their work to Specialist Markets clients. You will act as an escalation point for complex issues from the Account Executive Team. This role will report progress of the teams work to the Specialist Markets Management Team. How you'll make an impact Support the implementation of new employee benefits with SM new business coordinators and client owners Anticipate and respond promptly to the needs of the Account Executive team, ensuring exceptional client service Demonstrate strong knowledge of risk and healthcare, supporting the team and clients within designated areas Proactively support Account Executives in all aspects of their work Develop effective internal and external relationships to deliver efficient service to clients. • Assist with client meetings, working closely with client owners and the Account Executive Team Provide virtual and in-person support to Account Executives, handling enquiries and correspondence Manage training needs and PDP requirements of Account Executives Assist with client reports and presentations in collaboration with the client owner Support meeting preparation and attend client meetings when necessary Maintain a comprehensive understanding of risk and healthcare systems Assist Account Executives in identifying new business opportunities Identify potential unprofitable clients and collaborate with management on necessary action Manage diary and timescales to meet client deadlines and service levels Manage action points from meetings and address arising matters About You Excellent written and verbal communication skills Evidence of Continuing Professional Development (CPD) to enhance knowledge and skills Strong healthcare background with product and technical knowledge Studying towards or holding relevant professional qualifications Good technical knowledge of Risk and Healthcare employee benefits through industry exams and CPD Maintains industry, sector, and technical knowledge Developing core skills in communication, questioning, listening, report writing, and presenting Proficient in Microsoft Office (Excel, Word, PowerPoint) and relevant internal systems/databases Committed to treating customers fairly Demonstrable experience in a similar role in Financial Services or financial services administration Strong customer service and relationship building skills Excellent verbal and written communication skills at all levels Exceptional organizational skills, ability to meet deadlines and manage multiple tasks High level of accuracy and attention to detail, including producing high-quality documentation Focus on delivering excellent client service and anticipating client needs Ability to travel to various locations (preferably with a clean driving license and access to a car) Eligible to work in the UK #LI-TM2 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…-
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