Team Leader

3 months ago

Woking, United Kingdom Pen Underwriting Full time

Join us as a Team Leader in Woking, UK, leading Specialist Markets focused on employee benefits. Elevate client delivery, lead a motivated team, and drive seamless collaboration for exceptional experiences.

This is a non-regulated, managerial, B2B, Specialist Markets - employee benefits role. As a team leader, you'll deliver assigned work, in conjunction with managing the team and ensuring Client Excellence

**What you'll be doing**
- Expanding existing client delivery remit, embracing process improvement and coaching support of the wider teams.
- Ensuring outstanding client delivery without boundaries between roles, business areas or specialism and represent the Client's interests in all decisions and business processes.
- Building and maintaining an engaged, motivated and highly skilled team driven to outperform competitors and ensure client retention.
- Coordinating the efforts of all assigned staff involved in client delivery across the Risk & Healthcare team, spanning teams as needed.
- Participating in regular client contact and administration team liaison to obtain vital process and performance feedback enabling enhancements.

**Key Accountabilities/Deliverables**
- Working with and developing the Account Executives and the Technical Consultants towards creation of a ‘one team’ culture, where everyone operates with the client in mind - flexibly, to the same standards, processes and timeframes.
- Identifying skills gaps and strengths across teams, drawing on the team itself to broaden knowledge and deepen expertise across the group.
- Ensuring interaction with the administration/finance/support teams is effective and timely and that best practice learning is cascaded to the rest of the team.
- Supporting Performance & Development of assigned team members informally and formally to ensure each Team member is aware of their own development plan, goals and objectives.
- Developing effective internal and external relationships to assist in providing an efficient professional service to clients in line with service agreements and manage their expectations on work being undertaken

Plus any additional duties and responsibilities that may reasonably be expected to be undertaken in accordance with the role.

**What we are looking for**:
**Technical Knowledge and Understanding**:

- Employee benefits expertise, team leadership, consistent track record in Risk & Health, excellent communication, and regulatory awareness.
- Developing others core consulting skills around communication, questioning, listening, report writing and presenting
- IT literate - Microsoft Office (Excel, Word, PowerPoint) and relevant internal systems/databases
- Awareness of the regulatory requirements in respect of ‘advised’ and ‘non-advised’ sales, and in particular evidencing the standards and knowledge required in respect of giving advice and making recommendations to customers.

**Experience and Skills**:

- Previous experience of managing a team is desirable as well as, a strong desire to support Client delivery and pursue a career managing others to do the same is essential
- Solid track record in Risk & Health delivering for clients
- Good customer service and relationship building skills
- Strong verbal and written communication skills at all levels, both internally and externally
- Excellent organisation skills, with ability to work to tight deadlines and manage multiple tasks
- High level of accuracy and attention to detail in all areas of work, including ability to produce high standards of documentation

**Desirable**:
QCF Level 4 (Diploma level PFS or PMI) qualification

CII Certificate level qualifications

**What we offer you**:
We want Gallagher to be the organisation that all our people are proud to be a part of and where everyone can call themselves one of our team. Where our culture is embracing of difference, where you can be the best and, perhaps most importantly, be yourself.

We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group. By welcoming and encouraging diverse opinions and backgrounds within our organisation, we will have a healthier, more innovative and ultimately more profitable business.

Pay: Up to £45,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Flexitime
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Store discount

Schedule:

- Flexitime
- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Woking: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Team management: 3 years (required)
- Employee Benefits: 1 year (required)
- Healthcare: 1 year (required)
- Group Risk: 1 year (required)
- Customer servi

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