Head of Casualty Claims UK&I

5 months ago

London, United Kingdom Everest Advisors (UK), Ltd. Full time

Description

:

This position will be based in our London office with a hybrid schedule that has the option of working two days remotely each week.

Role Purpose

The primary purpose of this role is to lead the strategy development and execution of UK & I Casualty and Med Mal Claims management within Everest Insurance International across our Syndicate and Company Platforms. 

Key Accountabilities
Ensure that the Casualty and Med Mal Claims Strategy and Operating Models are fully aligned with business needs, plans and priorities, partnering with underwriting leadership

Identify, analyze, and communicate product line claims issues and trends including cost and frequency to executive and underwriting leadership Ensure that appropriate outsourced service providers, lawyers and other experts are in place to support the effective management of Casualty and Med Mal claims Provide insightful strategic analysis of data identifying trends and issues, reporting to underwriting and claims executive leadership to support improved portfolio profitability and growth Work closely with Country and Regional management to create business plans and targets and monitor execution Provide support to product development and profitability Partner with underwriters and executives to support the acquisition and retention of profitable business Develop strong relationships with key customers and brokers Enhance Everest’s brand and reputation in the Casualty and Med Mal Market Define and execute the Customer Experience for Casualty and Med Mal customers to deliver service excellence aligned to Everest strategies Support and oversee the creation and execution of action plans to improve performance Engagement in reserve and portfolio reviews

Operational

Provide all necessary technical handling and strategic oversight and support, particularly in the management of large and complex losses and issues Ensure that effective claims data and performance measurements are in place and continuously monitored and developed Identify performance and compliance issues, ensuring that these are reported and escalated in line with corporate requirements Ensure claims operational activities meet with organizational requirements for quality management, internal and external audits, compliance, and privacy policies and procedures Ensure appropriate Controls are in place and effectively manage financial, reputational, operational and compliance risk to Everest Ensure the creation, production and communication of relevant, timely and accurate data/analytics and reporting

Minimum Requirements and Qualifications:

A thorough knowledge of UK & I and International Casualty and Med Mal insurance products, markets, claims practices and operations Experience with a global insurance company At least ten years experience of Casualty and Med Mal claims management across varied product lines and distribution channels Commercially focused with a sound understanding of business models, product and distribution strategies Data and technology literate with strong analytical skills Proven effective leadership and people management skills and excellent interpersonal, written and oral communication skills Financially astute; strong decision-making and prioritization skills The ability to create and execute strategy in a complex, fast paced, matrix environment Demonstrated ability to set and meet challenging objectives derived from and in support of strategic goals


Skills & Abilities

Extensive knowledge of leading and managing Casualty and Med Mal Claims Deep knowledge of Claims processes and organizations; will preferably have a long term background in claim management Strategic thinker, innovative and solution-oriented Exceptional oral and written communication, with the ability to provide concise executive summaries to senior management Highly collaborative and able to work effectively across the organisation as well as with external stakeholders Ability to adapt and embrace change, solutions driven Tenacity and decisiveness, with the courage to take risks Strong interpersonal skills and demonstrates respect for the opinions of others

#LI-AM1

#LI-Hybrid

Type:

Regular

Time Type:

Full time

Primary Location:

London

Additional Locations:

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    1 month ago

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