Head of Casualty Claims UK&I

4 weeks ago

London, Greater London, United Kingdom Everest Advisors (UK), Ltd. Full time

Job Summary

This role will lead the strategy development and execution of UK & I Casualty and Med Mal Claims management within Everest Insurance International across our Syndicate and Company Platforms.

Key Responsibilities

  • Develop and implement a comprehensive claims strategy to ensure alignment with business needs, plans, and priorities.
  • Identify, analyze, and communicate product line claims issues and trends, including cost and frequency, to executive and underwriting leadership.
  • Ensure the effective management of Casualty and Med Mal claims through the use of outsourced service providers, lawyers, and other experts.
  • Provide strategic analysis of data to identify trends and issues, reporting to underwriting and claims executive leadership to support improved portfolio profitability and growth.
  • Work closely with Country and Regional management to create business plans and targets and monitor execution.
  • Support product development and profitability.
  • Partner with underwriters and executives to support the acquisition and retention of profitable business.
  • Develop strong relationships with key customers and brokers.
  • Enhance Everest's brand and reputation in the Casualty and Med Mal Market.
  • Define and execute the Customer Experience for Casualty and Med Mal customers to deliver service excellence aligned to Everest strategies.
  • Support and oversee the creation and execution of action plans to improve performance.
  • Engage in reserve and portfolio reviews.

Operational

  • Provide technical handling and strategic oversight and support, particularly in the management of large and complex losses and issues.
  • Ensure effective claims data and performance measurements are in place and continuously monitored and developed.
  • Identify performance and compliance issues, ensuring that these are reported and escalated in line with corporate requirements.
  • Ensure claims operational activities meet with organizational requirements for quality management, internal and external audits, compliance, and privacy policies and procedures.
  • Ensure appropriate Controls are in place and effectively manage financial, reputational, operational, and compliance risk to Everest.
  • Ensure the creation, production, and communication of relevant, timely, and accurate data/analytics and reporting.

Requirements and Qualifications

  • A thorough knowledge of UK & I and International Casualty and Med Mal insurance products, markets, claims practices, and operations.
  • Experience with a global insurance company.
  • At least ten years of experience of Casualty and Med Mal claims management across varied product lines and distribution channels.
  • Commercially focused with a sound understanding of business models, product, and distribution strategies.
  • Data and technology literate with strong analytical skills.
  • Proven effective leadership and people management skills and excellent interpersonal, written, and oral communication skills.
  • Financially astute; strong decision-making and prioritization skills.
  • The ability to create and execute strategy in a complex, fast-paced, matrix environment.
  • Demonstrated ability to set and meet challenging objectives derived from and in support of strategic goals.

Skills and Abilities

  • Extensive knowledge of leading and managing Casualty and Med Mal Claims.
  • Deep knowledge of Claims processes and organizations; will preferably have a long-term background in claim management.
  • Strategic thinker, innovative, and solution-oriented.
  • Exceptional oral and written communication, with the ability to provide concise executive summaries to senior management.
  • Highly collaborative and able to work effectively across the organisation as well as with external stakeholders.
  • Ability to adapt and embrace change, solutions-driven.
  • Tenacity and decisiveness, with the courage to take risks.
  • Strong interpersonal skills and demonstrates respect for the opinions of others.

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