Global Casualty Claims Professional

2 weeks ago


London, Greater London, United Kingdom AXA Group Full time
Role Summary

We are seeking a highly skilled Global Casualty Claims Professional to join our team. As a key member of our Casualty Claims team, you will be responsible for managing a portfolio of mid to high value claims across various jurisdictions, including Canada, Australia, Italy, UK&I, and the US. Your primary focus will be on proactive case management, regular stakeholder engagement, and effective claims resolution.

Key Responsibilities

* Manage a portfolio of mid to high value claims, including proactively engaging with stakeholders and ensuring timely and accurate case management.
* Analyze policy covers across our LW Casualty book to ensure appropriate application and allocation, and inform Underwriters of any necessary changes.
* Report to Senior Internal Management for all high value, catastrophic, and contentious claims/events.
* Develop and maintain effective relationships with Underwriters, Actuaries, Senior Management, internal and external stakeholders, and the wider claims teams in London and Ipswich.
* Act as a reference point for Claims Adjusters within the London and Ipswich teams for support, development, and progression.
* Oversee our Third Party Administrator and Cover Holder partners across all territories, including portfolio analysis, audit engagement, stewardship calls, and DA claims control.
* Effective Litigation management and spend control, including regular engagement with all TPAs for guidance and authority on all Litigated claims.
* Monitor and adjust DA funds for high volume accounts.
* Work with Offshore/Shared Services to ensure delivery of the agreed service, always looking for ways to enhance and supplement the support we receive.
* Periodic status delivery to Underwriters and Actuaries of portfolio trends, general performance, and large or contentious claim developments.
* Attend new business meetings and presentations to deliver the claims philosophy.
* Prepare for and present large claim activity to the Management/Leadership team.
* Effective diary management.
* Manage static and inactive claims across the wider team as required.
* Engage with project groups when required to facilitate business improvement or product enhancement, leading where necessary.
* Always look for ways to improve and enhance the service we provide – lead by example.

About Us

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals, and inspirational individuals, we don't just provide re/insurance; we reinvent it.

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