Service Manager

Job summary

We are seeking an enthusiastic and highly motivated Service Manager to join The Christie Medical Physics and Engineering (CMPE) management team.

The service manager will be responsible for tasks associated with performance and business management within CMPE. The post will work closely with the administration team and will assist the group leaders in the efficient running of physics. The post holder will ensure that the delivery of services is efficient and effective and promotes quality improvement across the directorate. The post will work with the Clinical Director of the directorate to develop long term strategies and policies for implementation of transformational change and is responsible for leading on a range of programmes to address performance and service issues.

Main duties of the job

Providing operational management support for all services within the directorate, working closely with the clinical director and group leaders, departmental heads and divisional management team.

Responsible for the interpretation, development and implementation of broad policies and NHS guidance at both directorate and divisional level, when required.

Responsible and accountable for, the management of designated budgets of £ for services within the directorate.

Preparing robust business cases to enable services to remain financially stable and responsive to the demands placed upon them. Performs complex option appraisals in order to inform decision-making process, to include redesign of services.

Identifies and makes recommendations for capital investment programmes.

Responsible for the effective attendance, performance and appropriate conduct of staff in areas of responsibility. Takes action under Trust personnel policies ( grievance, disciplinary, capability, attendance management) where necessary. Undertakes formal investigations and presents to panels.

Assisting the clinical director to lead and set the strategic direction for governance within the directorate, developing a culture where patient safety, quality and excellent care are delivered on a consistent basis.

Management of the administration team and medical illustration.

About us

Christie Medical Physics and Engineering (CMPE) is a directorate in Networked Services at The Christie NHS Foundation Trust. Medical physics and engineering services were established over 50 years ago to support The Christie radiotherapy treatment and research activities. Over the past 30 years, services have been developed which now cover most aspects of scientific and technical support to clinicians and others in the health care field. The department comprises of clinical scientists, engineers, computer scientists, technologists, radiographers, and a small group of administrative staff. Our role spans service delivery, requiring the application of scientific skills and judgement, and original research driving innovation and furthering knowledge.

Job description

Job responsibilities

DUTIES AND RESPONSIBILITIES

1. Strategic Planning and Service Development

Develops and implements long term service strategy and policies for managed areas that fully reflect the direction and service needs of the Trust, in line with corporate strategies of stakeholders and linking directly to relevant legislation as well as national and local healthcare guidance and initiatives. Resolves conflict, where they arise, relating to service provision.

Responsible for the interpretation and implementation of broad policies and NHS guidance, contributes to corporate policies and strategy and develops services locally in line with them.

Leads and coordinates service objectives ensuring relevance to local and national priorities.

Plays a key role in service planning for departments, develops and implements long-term strategic plans for continued development of services.

2. Service/Operational Management

Coordinates operational management of departments working closely with Clinical Director, group leaders, and other service managers and divisional management team.

Plans and implements strategy for operational management so as to meet organisational performance plans within agreed budgets and timescales.

Maintain the directorate risk register ensuring risks across the directorate are assessed and updated and escalated as necessary.

Ensures the implementation of effective and appropriate performance management systems and processes to ensure delivery of performance targets.

Leads services on the performance management agenda. Develops and introduces strategies and process changes to ensure recurrent achievement of activity at target levels. This includes liaison with clinicians to influence working practices to achieve the necessary changes.

Interprets and analyses highly complex data in relation to performance management, interpreting performance management reports and producing or contributing to the production of these as required.

Ensures the Directorate has good governance structures in place.

Leads on substantial programmes of work to improve services across pathways of care or for specific care groups as designated.

Develops own work plan in line with divisional and Trust objectives.

3. Service Improvement

Deploys change management techniques to deliver service improvement.

Utilises and interprets research and audit findings appropriately to aid the development of new managerial guidelines, protocols and facilities which will support improvements.

Is responsible for writing and producing service improvement reports and project updates.

Produces business cases for new developments and in line with the Trust Business Case process.

Ensures that there are developments and improvements across the entire pathway by undertaking work in the allocated area, in line with Divisional and Trust objectives.

Leads and delivers on specific projects, which will bring about an improvement in the provision of health care services within the Division in collaboration with operational managers and their teams.

Ensures that regular progress reports, data sources and overall service details are produced and submitted to Divisional Board

Regularly attends and participates in team meetings, and work closely with the other service managers within the Division.

4. Financial Management & Business Planning

Takes responsibility for, and manages service budgets.

Leads on business planning for the directorate, ensuring that there is an agreed performance management framework to effectively monitor the delivery of the annual business plan and that any conflict with respect to content and delivery is reconciled.

Prepares robust business cases to enable services to remain financially stable and responsive to the demands placed upon them. Performs highly detailed and complex option appraisals in order to inform decision making process, to include redesign of services, capital projects.

In liaison with the Divisional Manager and the divisional accountant contributes to budget setting for all services within area of responsibility

Ensures organisational procedures are deployed across directorate for control of activities against budget.

Ensures that services work to achieve organisational effectiveness and deliver services within available resources.

Develops schemes and action plans to implement cash-releasing efficiency savings targets.

Support trust wide implementation of cost improvement programs

Uses and analyses financial information systems to ensure robust systems for financial monitoring, budgetary performance and appropriate allocation of funding for service.

Using contractually agreed performance indicators monitors service provision of external service providers.

5. Human Resources Management

Line manager for administration posts within the directorate.

Line management for the Medical Illustration department.

Implements Trust strategy and policy for HR management and development Including recruitment & selection , discipline, grievance, performance appraisals and essential training for all staff in the Directorate including medical staff.

Develops and implements departmental workforce plan as part of business planning process in line with Division and Corporate HR strategies.

Ensures appropriate departmental structures and skill mix to enable and empower individuals to make decisions, where appropriate, and that individuals have clearly defined responsibility and accountability.

Ensures effective recruitment processes are implemented within directorates compliant with Trust policy. Chairs appointment panels

Ensures that appraisal systems are implemented and cascaded to all staff within directorate.

Provides appraisal/performance review resulting in clearly understood objectives and personal development plans that reflect both the needs of the Trust and the longer term goals of staff.

Takes action under Trust personnel policies ( grievance, disciplinary, capability) where necessary.

Ensures systems are in place within directorate to identify poor performance, conduct issues and that any individuals identified are appropriately supported and managed within Trust policies.

Ensures that grievances and whistle blowing are treated appropriately and within Trust policies

Ensures that the service adopts flexible working practices that meet the Working Time Directive and achieve a fair balance between the preferences of individual members of staff, the needs of the service, and the preferences of the whole staff group.

Ensures that communication mechanisms operate effectively so that a culture is promoted where all staff can become involved in influencing and supporting the achievement of quality improvement and patient-focused care.

Communication

Chair directorate meetings.

Communicates highly complex and sensitive information on compliance with performance targets, strategic objectives resources, staffing and service related information, with senior managers and directors within Trust and across other external organisations and agencies.

Presents Directorate Business cases to committees across the Trust as required as part of the Trust Business Case process.

Negotiates influences, persuades and reconciles conflicting views in a challenging environment in a manner that ensures corporate credibility and fosters effective and lasting relationships with colleagues, staff, patients and other stakeholders.

Develops and implements processes that support good communications within service areas and the division

Ensures effective communications and engagement with other divisions within Trust, promoting the interests of the Division of Clinical Support and Specialist Surgery using negotiating and influencing skills to ensure that services managed are considered in the planning and development processes of other clinical groups.

Undertakes presentations to staff groups and the public.

7. Education, Training, Audit, Research and Development

Ensures training and development plans are in place across all services and those training needs analyses are regularly reviewed in order to determine optimum staff to deliver present and future service.

Takes responsibility for personal continuing professional development.

Participates in and leads projects and audit, including trust-wide audit.

8. General

Participates in management on-call and weekend/bank holiday site management rota

Demonstrates the agreed set of values and accountable for own attitude and behaviour

This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder which may be reviewed in the light of experience and developments within the service commensurate with the grade of the post. This job description is subject to regular review and appropriate modification. Any review will be undertaken in conjunction with the post holder.

Person Specification

Qualifications

Essential

Level 6 - Degree with honours

Desirable

Qualification in financial management

Experience

Essential

Proven experience in working in an NHS environment. Experience of developing business cases Experience of managing complex services, including exposure to solving a range of operational and strategic problems. Proven track record of leadership, managing redesign, organisational change, service activity and service reconfiguration. Track record of delivering against set objectives and achieving key organisational targets, demonstrating continuous performance improvement. Experience of managing budgets, business cases and successful project management Experience of working in a pressurised, unpredictable environment Proven experience of staff management.

Desirable

Experience of management of distinct services. Experience of designing and implementing policy and long term strategic plans Experience of managing large groups of staff and implementing HR strategies and policies

Skills

Essential

Strong leadership and motivational skills - able to work effectively with a diverse team located on multiple sites Ability to communicate effectively with individuals at all levels and across agencies Well- developed political awareness, influencing, negotiation and conflict resolution skills A team player who can work effectively with clinical and managerial colleagues Highly developed analytical skills and the ability to deduce key points from highly complex data in order to make decisions Good presentation skills, ability to prepare and present reports for consideration at Divisional Board or equivalent

Desirable

Innovative and creative, ability to interpret and implement national and local strategy and policy drivers relevant to all services within division High level of interpersonal skills both written and verbal, persuasive and facilitative

Knowledge

Essential

Knowledge across a range of clinical areas, the NHS and changes within it Knowledge of national political agenda, the external environment, including national and regional strategies and priorities Knowledge of change management and quality improvement theory Knowledge of strategic management processes and their application Sound knowledge of clinical governance and risk management agendas Knowledge of business planning process and its application in service delivery Understanding of IT systems and appreciation of their application and management in order to ensure effective service delivery In depth professional knowledge of, performance management, service improvement, staff management, acquired through training and experience to Masters level.

Values

Essential

Ability to demonstrate the organisational values and behaviours

Other

Essential

A corporate player, able to successfully link strategy and operations. Assertive, confident and able to work under own initiative Emotionally resilient Ability to function under pressure and meet deadlines whilst maintaining a high quality of work pressure Ability to work management on-call Highly computer literate. Ability to use computer packages to create reports, analyse data Expected to maintain, improve and update professional knowledge and skills and participate in continuing Professional Development

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