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Project Support Officer

3 months ago

Leeds, United Kingdom Leeds Teaching Hospitals Full time

Job summary

The NHS has embarked upon an ambitious modernisation programme with a key objective to improve its service to patients. This programme is underpinned by Information Technology and the electronic patient record. The Trusts commitment to the national programme delivering technology-enabled change includes the implementation of a number of interim and long-term IM&T solutions. It is necessary to introduce new working practices and procedures to achieve optimum benefit from the new IT.

The Project Support Officer will provide essential support to the programme in project administration and will support the team in delivering new technology and processes in the clinical environment.

The Project Support Officer will need to be able to communicate information effectively, concisely and accurately in a constantly changing environment. The post holder will be expected to work autonomously within their own area, seeking guidance from the Portfolio Delivery Manager & Project Manager(s) as required.

Expected Shortlisting Date :12/07/2024

Planned Interview Date :25/07/2024

Main duties of the job

To support the Portfolio Delivery Manager & Project Managers in project administration:

To ensure project files are up to date and auditable.

To monitor the risk and issue logs and ensure they are up to date.

To ensure lessons identified are logged and appropriately circulated.

To ensure project communications are carried out in accordance with project communication plans.

To manage meetings from set up through to minute taking and action tracking

Other administrative duties as required

To support the Portfolio Delivery Manager & Project Managers and NPIC team in their change management & business process re-engineering activities:

Arrange Stakeholder workshop/meeting and prepare documentation.

Obtain & evaluate participant feedback.

Carry out system testing in accordance with scripts provided by the Responsible Manager Implementation Analyst as required.

To manage meetings from set up through to minute taking and action tracking.

Other duties as commensurate with the grade and role as agreed with line manager.

The post holder is required to liase with the following staff or groups of staff:

Project/Programme Boards.

Project/Programme team members.

Implementation Analysts CSU staff and management.

Pan Leeds Information Skills Team for professional training support.

Trust Training Team Patient Administration Trainers.

Other project teams and staff groups as necessary.

About us

National Pathology Imaging Co-operative (NPIC) is Leeds Teaching Hospitals Trust's digital pathology service. NPICs prime objective is to improve pathology services and patient outcomes through the deployment of digital pathology systems in hospitals across the country. NPIC's ambitions are to build a national digital pathology platform capable of holding a digital pathology image for every cancer patient in the NHS and build a platform for the development of AI and clinical innovation.

To deliver a market-leading digital pathology platform and solutions, NPICs digital pathology service is underpinned by Information Technology and supported by central funding from NHS England, Innovate UK and the Office for Life Sciences in-excess of £100m. With a number of Trusts currently utilising its services, NPIC has a pipeline of over 30 NHS Trusts looking to adopt its digital platform.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Job description

Job responsibilities

The Project Support Officer will provide essential support to the Programme in project administration and will support them in delivering new technology and processes in the clinical environment

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

Essential

Good IT skills which include MS Word, Excel and PowerPoint.

Good organisational skills.

Good written & verbal communication skills.

Ability to work on own initiative and to stringent deadlines.

Ability to work with staff at all levels.

Good interpersonal skills.

Experience of working with multidisciplinary teams.

Experience of working in a structured project environment.

Desirable

A knowledge/experience of working within an Information Technology environment

Experience of training staff.

Experience of working in a ward or other clinical environment.

Experience of working within an acute Trust.

Visio.

Microsoft Project

An understanding of the PRINCE2 Project Management methodology.

The post holder will provide project support skills to the Programme, and project managers, as required, and assist with or lead aspects of the following:

Ensure all project risks and issues are logged and monitored.

Ensure project lessons are logged and reported.

Administer aspects of the project Communication Plans.

Provide support and training to clinical and administrative staff impacted by the change programme.

Carry out benchmarking activities under the guidance of the Project Manager.

Support the Programme with meeting administration.

Contribute to training programme development & implementation.

The post holder will often be occasionally required to work without supervision.

Person Specification

Skills & behaviours

Essential

Ability to work on own initiative and to stringent deadlines Ability to work with staff at all levels Good written & verbal communication skills Good interpersonal skills Ability to work across a range of Project strands

Other Criteria

Essential

Good IT skills which inlcude MS Office products Word, Excel & PowerPoint, MS Visio & MS Project Organisational and time management skills Experience of working with multidisciplinary teams Administrative experience Diary management experience An understanding of PRINCE2 Project management methodology

Qualifications

Essential

Good standard of education to a minimum of GCSE A willingness to undergo personal development and learn new skills

Desirable

Good standard of education with A-Level qualifications Project Management / Project support qualification

Experience

Essential

Can demonstrate good organisational skills Confident in dealings with directors, managers and clinical staff Can demonstrate an understanding of change management activities or experience of working on a change project Ability to recognise project risks or issues and the implication for the project Experience of working in a structured project environment

Desirable

Experience of training needs analysis Working in an Acute Trust Knowledge/experience of working within an Information Technology environment