EPR Business Change Analyst

6 days ago

Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

Job summary

This position entails a pivotal change management role within a crucial workstream of the EPR Programme, specifically focusing on preparing the Royal National Orthopaedic Hospital (RNOH) for the transformative changes necessary to attain the envisioned advantages of a shared Electronic Patient Record. As a key member of the EPR Benefits and Change Management Team, the post holder will drive the execution of the comprehensive cultural and business change agenda associated with the implementation of an Electronic Patient Record (EPIC).

The post holder will prioritise ensuring engagement is at the core of all EPR program activities. Supporting the EPR Business Change Managers, they will take a prominent role in providing input into and executing communication and engagement strategies, and supporting clinical and non

Working closely with the EPR Business and Change Lead and EPR Business Change Managers, the postholder will play an important role in the delivery of the the extensive cultural and business change agenda related to implementing and expanding the electronic health record (Epic) across departments to realize the associated benefits. They will be responsible for supporting and developing both clinical and non-clinical teams, fostering a focus on systems and processes, and ensuring the consistent delivery of high-quality professional training throughout the Trust.

Main duties of the job

Deliver a programme of work to link clinical and operational services in the Trust and the EPR Programme to ensure that clinical and operational priorities are at the heart of the team's work Track achievement of benefits against the plan, and the delivery of transformational change required, that lead to successful delivery of those benefits.

Work with clinical and operational staff to predict, identify, design and document complex processes related to the Future State provided by EPIC. Maintain excellent knowledge of change management and culture change strategies as they relate to EPR systems, with responsibility for cascading this knowledge by providing expert guidance and advice to members of the EPR teams.

About us

The Royal National Orthopaedic Hospital is continuously building upon our goal to have the best staff experience in the NHS. The NHS measures staff experience against7 People Promises & 2 Themes.

In our 2023 NHS Staff Survey, the RNOH:

Scored above national average for the People Promises:We are recognised and rewarded, We are always learning, We work flexibly, We are a team and Staff Engagement theme Ranked #1 amongst all trusts in North and Central London for all People Promises & themes Ranked #1 amongst all Acute Specialist Trusts forWe work flexibly Improved our scores for Involvement, Motivation and Fairness in career progression (in regards to protected characteristics age, gender, race).

We are proud to be building the skills and capacity across our workforce to contribute to a working culture that delivers compassionate leadership, inclusive & equitable practices, supports wellbeing and that enables accessible pathways for career development.

Working for our organisation enables access to a wide range of staff benefits, including:

24/7 access to wellbeing support, via our Employee Assistance Programme A Rewards & Recognition platform, providing opportunities to thank our colleagues, send gifts and access exclusive discounts A dedicated Staff Well being Hub, offering an environment to relax/ nourish ourselves, away from our working environments Salary sacrifice schemes for transport (season ticket loans, car & bike), electrical goods and childcare Job description

Job responsibilities

Deliver a programme of work to link clinical and operational services in the Trust and the EPR Programme to ensure that clinical and operational priorities are at the heart of the team's work Track achievement of benefits against the plan, and the delivery of transformational change required, that lead to successful delivery of those benefits.

Work with clinical and operational staff to predict, identify, design and document complex processes related to the Future State provided by EPIC.

Maintain excellent knowledge of change management and culture change strategies as they relate to EPR systems, with responsibility for cascading this knowledge by providing expert guidance and advice to members of the EPR teams.

Developing and managing communication and engagement plans in support of the Trusts EPR Programme ensuring a continual programme of engagement and communications activities are in place.

Work with departments to ensure that organisational needs are identified and delivered in systems / services that they are providing.

.

Leadership

Support the EPR Business Benefits and Change Lead as well as the EPR Business Change Managers in the delivery of the Business Change relating to the Electronic Patient Record programme.

Use structured methodology to execute change and change management activities to transform the service, clinical pathways and operational processes.

To provide expert advice both of highly complex and straightforward nature on service redesign and to attend meetings to promote service transformation of a given portfolio where there may be resistance to change.

Support and help facilitate discussions with clinicians, operational leads and informatics and digital teams using highly developed interpersonal and communication skills.

Identify, investigate, and resolve complex problems and situations that arise and liaise with those involved

Engagement and Communication

Utilise proactive and reactive Engagement & communication strategies as appropriate to ensure that information about the EPR is appropriately disseminated and maximises the reinforcement of positive media messages whilst minimising negative publicity.

Be responsible for co-ordinating learning from meetings, visits and events

Prepare and present written and oral progress reports setting out progress in relation to the work and learning and alerting the stakeholders to issues requiring discussion and decision.

Sustain effective working relationships with the operational and clinical leadership teams across the Trust.

Ability to confidently work with, negotiate and motivate clinical and operational staff, and/or other senior managers, especially around discussions and conflict

Information Analysis and Judgement

To produce reports that convey highly complex and sensitive information in a concise format.

Support the Service in ensuring relevant data collection systems are in place via EPIC reporting systems (and others where applicable) to ensure benefits realisation.

To use expert analytical skills to interpret and investigate complex information/data and present in a format that is understandable for all readers and to identify options for improvement and change required including service redesign.

Assess the change impact and evaluate user readiness by conducting an documenting impact analyses, assess change readiness and identify key stakeholders.

Prioritise projects and assignment objectives, plans, methodologies and targets and apply project management and change management techniques.

Person Specification

Communication & Relationship Skills

Essential

Excellent interpersonal and communications skills (both written and verbal) with an ability to clearly articulate messages to a variety of audiences Strong interpersonal skills, effective communication and follow-up skills Strong negotiating and influencing skills, overcoming barriers to understanding and acceptance, and reaching agreements Ability to promote team collaboration and development Customer focused with the ability to build relationships with, gain the confidence of and influence people at all levels

Knowledge, Training & Experience

Essential

Qualified to degree level Evidence of CPD Masters degree level, or equivalent professional qualification Prince2 Practitioner, MSP or other Programme Management qualification Experience and knowledge of change management principles, methodologies and tools Prior experience of an EPR Implementation A solid understanding of how people go through a change and the change processes Good understanding and demonstrable approach to benefits management Experience of working in large complex organisation Experience of being able to balance competing priorities and meet personal and EPR targets within a fluctuating and demanding workload Experience of presenting and communicating information about risks and issues to a senior audience in a clear and concise way Previous NHS or Healthcare experience Previous experience of working within a change environment. Understanding of NHS Information Systems Knowledge of complex administrative processes Substantial experience of stakeholder identification and management in a complex environment

Desirable

Prior experience of the EPIC EPR either as a user or as a project manager.

Analytical & Judgment Skills

Essential

Ability to understand the requirements of, and work effectively within, a demanding project environment Ability to provide and receive highly complex information and disseminate it effectively to individuals who may not have a technical background Ability to make judgements involving complex facts requiring analysis and interpretation of a range of options Substantial experience of stakeholder identification and management in a complex environment. Identifies and resolves problems in a timely manner through gathering and analysing information skilfully Ability to initiate, plan and manage own workload and that of others

Planning & Organisational Skills

Essential

Excellent organisational skills including the ability to plan and organise broad range of complex activities Ability to use, analyse and interpret complex data and to construct correspondence and reports demonstrating high levels of accuracy and presentation

IT skills

Essential

Proficiency in standard computer packages such as Microsoft Word, PowerPoint and Excel

Responsibility for Equality, Diversity and Inclusion

Essential

Demonstrable commitment to anti-discriminatory and inclusive behaviours and practices

Responsibility for Policy/Service Development

Essential

Good research and policy development skills

Responsibility for financial & physical resources

Essential

Provide input into Programme related Financial reports

Responsibility for Research & Development

Essential

Experience of regular and appropriate research, review and audit activities in relation to areas of work. The outputs of which can be fed into and inform the change management and transformation work being undertaken

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