Accommodation Manager

Found in: Talent UK C2 - 1 week ago

London, United Kingdom EF Education First Full time

Accommodation Manager

London Waterloo

Full Time

Elevate your career by taking on a pivotal role as the Accommodation Manager at EF London International Language Campus. If you have a sales background and robust management skills, this is your chance to shape the logistics of our student accommodation services, ensuring a true "home away from home" experience for our international students.

Careers at EF | Open the world with us

EF Education First’s mission is opening the world through education.

A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the Asia Pacific region, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about—we welcome you and encourage you to open the world through education.

Your Role

As an Accommodation Manager, you will make an important impact in our customer satisfaction by continuing to improve our accommodation standards.Furthermore, you willberesponsible for the growth of our homestay community and the engagement ofitsexistingmembers.You will have the opportunity to strengthen your communication,trouble-shooting, networking and entrepreneurial skills by building strong relationships with homestay hosts, international students, external suppliers and colleagues from around the world, ensuring a high level of quality and customer satisfaction.

Responsibilities

·Manages recruitment, re-registration & monitoring of suitable homestay & private home accommodation.

·Manages a team of full time and part time accommodation coordinators, recruiters and visitors

·Supervisesthe teamto ensure their targets are met, provides guidance to the team and makes sure that daily, weekly and quarterly deadlines are met.

·Ensures students are allocated to appropriate accommodation within EFGold Standardsand in accordance with EF London’s safeguarding policy for under 18’s.

·Ensures student queries regarding accommodation are handled and logged appropriately with regard for excellent customer service.

·Monitors student evaluation of accommodation and responds to comments and complaints to ensure a satisfactory resolution.

·Liaises with finance department to ensure prompt and accurate payment to accommodation providers.

Requirements

·Team management experience and proven leadership skills

·Ability to ensure your personal & team’s KPIs are met

·Motivated by working with challenging targets

·Sales orientated

·Strong customer service skills

·Confident with ITand different systems

·A flexible approach to work and hours of work

·Highly organised with attention to details

·Ability to handle difficult situations with ease & remain calm & positive under pressure

·Enjoys working in busy & varied environment

·All offers are subject to a clear background check & 2 references

Role details

Contract hours: Full-time

Remuneration: 30.000 per annum

20 days of holiday + 8 bank holidays

Why you will love working with EF London

·Continuous professional development for all staff

·CPD sessions on management skills for all EF managers

·Ambition is nurtured and fast-tracked career enhancement opportunities are provided

·Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition

·Work in a truly international environment

·Global career opportunities

·Regular social events

. Private health insurance

. Employee assistance programme

What do our staff say?

‘‘Able to meet, work with, train and develop a large number of interesting people from all walks of life’’

‘‘You are encouraged to take on as many challenges as possible, which helps you progress as a professional.’’

‘‘I gained alotwith EF– networking skills, able to work under pressure, insight into operations, sales etc. I was not confined to one responsibility, so got to ‘wear different hats’ which helped me become adaptable.’’

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EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment.References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18.Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required.Appropriate suitability checks will be required prior to confirmation of appointment.

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