Specialist Debt Advice Caseworker

4 weeks ago

Leicester, United Kingdom Community Advice Law & Service Full time
JOB DESCRIPTION/PERSON SPECIFICATION

Job Purpose: To provide a quality assured debt advice casework service at CALS main office and at outreach venues when required. To work towards meeting targets and contributing to the continuing improvement and development of services provided by CALS whilst working as part of the debt advice team.

The role is aimed at an experienced caseworker, but a training position will be considered for suitable candidates who are able to demonstrate they have transferable skills and abilities.

MAIN DUTIES AND RESPONSIBILITIES

  • Manage and maintain an active caseload, providing a comprehensive debt advice, advocacy and casework service to clients on all matters relating to specialist debt advice and ensuring accurate time recording for direct casework.

  • Comprehensively advise clients on the implications of defaulting on the different types of debt.

  • Identify appropriate tailored options for managing client debts, in particular, to provide direct assistance with DRO, Breathing Space and Bankruptcy applications.

  • Advise and assist clients with debt issues being enforced through the county court (including completion of applications, drafting submissions and representation if appropriate).

  • Advise debt clients on entitlements to social security benefits, in order to maximise their income, and to assist clients to make applications for charitable funds where appropriate.

  • Make referrals either internally to other caseworkers, or externally to other agencies, where clients require advice in other areas of social welfare law and to comply with CALS referral procedures.

  • Maintain computer records and case files to the standard set by the Money and Pension Service (MAPS) and the Lexcel Quality Mark in the debt category of law, in accordance with CALS case management procedures.

  • Comply with all monitoring requirements of CALS recording statistical information, accurately and regularly, using manual and computerised systems.

  • Attend and contribute to both internal and external meetings, training events, conferences etc. as required.

  • Attend relevant training to ensure professional development of existing skills and knowledge,

  • Keep up to date with relevant legislation and case law in the debt category and ensure a comprehensive record of training undertaken is maintained.

  • Maintain a knowledge of the welfare benefits system, by attending training and using reference materials and journals.

  • Take an active role in the regular supervision, mentoring and casefile reviews of trainees and caseworkers.

  • Provide support with the periodic supervision, mentoring and casefile reviews of interns, students, volunteers, as required.

  • Assist with the induction of new staff members as required.

  • Contributing to the development of services and social policy work, which may include the production of publicity materials.

  • Attend and contribute to indiviudal performance development reviews and one to one meetings.

  • Participate in rotas for other services provided by CALS along with other staff and assisting, sometimes at short notice, with cover for other staff to ensure the smooth and effective running of services.

  • Contribute to the overall aims of CALS by attending staff meetings, and any other meetings as required.

  • Provide cover and carry out other tasks within CALS that may be deemed necessary to meet all of CALS service delivery requirements.

  • Undertaking some out of hours work as and when required, but with notice from the Director of Service Delivery / CALS CEO.

  • To attend and contribute to performance/development reviews and one to one meetings.

  • Carry out other tasks within CALS that may be deemed necessary to meet all of CALS debt service delivery requirements.

  • Undertake a small amount of out of hours work as and when required.

ADDITIONAL DUTIES AND RESPONSIBILITIES

  • To ensure that all work activities are discharged in accordance with CALS Health and Safety at Work and other work related policies.

  • To comply with the CALS equal opportunities policy and assist with its development and promotion within CALS, and amongst partner organisations.

  • To undertake additional work activites that are commensurate with the grade of the post that may arise from time to time, as directed by the Director of Service Delivery or the CEO.

  • Money Advice Caseworker

    4 weeks ago

    Leicester, United Kingdom Citizens Advice LeicesterShire Full time

    **Money Advice Caseworker** **Salary**:NJC 9 - 17 £25,119 - £28,770 FTE per annum depending on experience/qualifications with a 6% employer pension contribution Starting point for qualified caseworkers SCP12 £26,421 **Hours**: Up to 37 hours per week **Base location**:Leicestershire/Hybrid **Employment type**:Permanent **Purpose of Role**: We are...

  • Advice Session Worker

    2 weeks ago

    Leicester, United Kingdom Citizens Advice Full time

    **Position**: Advice Session Worker **Closing date**: 30 June 2024 **Role details**: Job title: Advice Session Worker **Location**: **Salary**: £20,959.46 per annum Salary pro rata: No Hours per week: 33 Type of contract: Fixed term End date of contract: 31/03/2025 30/06/2024 Closing time: 23:59 Interview date: 11/07/2-24 As an Advice Session...

  • Money Max Caseworker

    4 weeks ago

    Leicester, United Kingdom Citizens Advice LeicesterShire Full time

    **Money Max Caseworker** - **Salary **:_**NJC SPC9 **starting at £23,194 with annual increments up to £24,054 per annum - **Hours**:_37 hours per week_ - **Location**:_Home based* with occasional travel to bases within Leicestershire for face to face interviews/meetings - **Contract **:_Fixed-term to 31st May 2023 with possibility of - **Job role**:_ - We...

  • Advice Session Worker

    6 days ago

    Leicester, Leicester, United Kingdom Citizens Advice Full time

    Position: Advice Session WorkerClosing date: 30 June 2024Role details:Job title:Advice Session WorkerLocation:Salary:£20,959.46 per annumSalary pro rata:NoHours per week:33Type of contract:Fixed termEnd date of contract:31/03/202530/06/2024Closing time:23:59Interview date:11/07/2-24As an Advice Session Worker, you'll empower individuals facing challenges by...

  • County Advice Support Worker

    3 weeks ago

    Leicester, United Kingdom LeicesterShire Citizens Advice Bureau Full time

    **Salary**:£10,505.51 per annum (FTE £24,294) - **Hours**:16 per week - **Base location**:Travel between Leicestershire branches with regular opportunities to work from home. Work base will normally be the closest branch to where you live (Hinckley, Market Harborough, Narborough or Coalville). - Our induction process has in-person components that will...

  • Advice Session Worker

    2 weeks ago

    Leicester, United Kingdom Citizens Advice LeicesterShire Full time

    **Salary**:£20,959.46 per annum (FTE £23,500) - **Hours**:33 per week **Who We are**: Citizens Advice Leicestershire is an independent and local non-profit organisation. By listening to the needs of our communities and clients, we provide accessible, high-quality information, advice and education to anyone who needs it. We empower individuals with the...

  • Casework Coordinator

    3 weeks ago

    Leicester, United Kingdom British Red Cross Full time

    **Casework Coordinator - Refugee Support** **Location**: **Leicester** **Contract type: Fixed-term until 15th February 2023** **Hours: 35 hours per week** **Salary: £24,688 Per Annum** **Could you provide advice, support, and advocacy to people in crisis as a result of their immigration status?** We are looking for a **Casework Coordinator** to join...

  • Specialist Caseworkers

    6 days ago

    Leicester, Leicester, United Kingdom Freeva Full time

    Specialist Caseworkers - Helpline & Engagement Service - Full TimeJob Type:Full-timeHours:9am-5pm or 10am-6pm (Monday to Friday)Salary: £24,000Working as part of the wider Helpline & Engagement team, you will provide enhanced individual support to vulnerable victims of domestic or sexual abuse.Main Purpose of Role:1. Providing enhanced support to victims...

  • Stop Smoking Advisor

    3 weeks ago

    Leicester, United Kingdom Leicester City Council Full time

    Smoking Cessation Clinics and Groups Delivering smoking cessation sessions via group and one-one interventions in a variety of settings across the city utilising motivational interviewing and behaviour change skills Providing clinical advice to clients and partners and other professionals Undertaking home visits where required Plan and deliver stop smoking...

  • Immigration Caseworker

    4 weeks ago

    Leicester, United Kingdom Panahghar Full time

    **Roles and Responsibilities: -** To manage a caseload of clients. To work closely with other members of the Legal branch in order to offer the best advice and service to each individual client. To register and interview clients to establish their immigration history and status. To obtain the legal documents relevant to each client’s case from previous...

  • Immigration Caseworker

    2 weeks ago

    Leicester, United Kingdom Panahghar Full time

    **Roles and Responsibilities: -** To manage a caseload of clients. To work closely with other members of the Legal branch in order to offer the best advice and service to each individual client. To register and interview clients to establish their immigration history and status. To obtain the legal documents relevant to each client’s case from previous...

  • Immigration Caseworker

    23 hours ago

    Leicester, United Kingdom Panahghar Full time

    **Roles and Responsibilities: -** To manage a caseload of clients. To work closely with other members of the Legal branch in order to offer the best advice and service to each individual client. To register and interview clients to establish their immigration history and status. To obtain the legal documents relevant to each client’s case from previous...

  • Stop Smoking Advisor

    6 days ago

    Leicester, Leicester, United Kingdom Leicester City Council Full time

    Smoking Cessation Clinics and Groups Delivering smoking cessation sessions via group and one-one interventions in a variety of settings across the city utilising motivational interviewing and behaviour change skills Providing clinical advice to clients and partners and other professionals Undertaking home visits where required Plan and deliver stop smoking...

  • Debt Resolution Specialist

    6 days ago

    Leicester, Leicester, United Kingdom Yü Energy Full time

    Description:About Us and the RoleWe're going places and you can too We're one of the UK's most successful organisations and we are growing fast. We provide energy to thousands of commercial businesses across the UK. We've achieved a great deal already and we have even bigger plans.Its exciting times and due to further expansion, we're now looking for super...

  • Debt Resolution Specialist

    3 weeks ago

    Leicester, United Kingdom Yü Energy Full time

    **Description**: **About Us and the Role** We’re going places and you can too! We’re one of the UK’s most successful organisations and we are growing fast. We provide energy to thousands of commercial businesses across the UK. We’ve achieved a great deal already and we have even bigger plans. Its exciting times and due to further expansion, we’re...

  • Specialist Caseworkers

    2 months ago

    Leicester, United Kingdom Freeva Full time

    **Specialist Caseworkers - Helpline & Engagement Service - Full Time** **Job Type**:Full-time **Hours**:9am-5pm or 10am-6pm (Monday to Friday) **Salary: £24,000** Working as part of the wider Helpline & Engagement team, you will provide enhanced individual support to vulnerable victims of domestic or sexual abuse. Main Purpose of Role: **1. **Providing...

  • Specialist Caseworkers

    7 hours ago

    Leicester, United Kingdom Freeva Full time

    **Specialist Caseworkers - Helpline & Engagement Service - Full Time** **Job Type**:Full-time **Hours**:9am-5pm or 10am-6pm (Monday to Friday) **Salary: £24,000** Working as part of the wider Helpline & Engagement team, you will provide enhanced individual support to vulnerable victims of domestic or sexual abuse. Main Purpose of Role: **1. **Providing...

  • Debt Collection Officer

    6 days ago

    Leicester, United Kingdom Leicester City Council Full time

    **Job details**: Job reference - REQ3699 Date posted - 01/02/2024 Application closing date - 14/02/2024 Location - Town Hall Salary - £26,421 - £28,770 per year Package - Total benefit value (includes pension contribution and full holiday entitlement): £39,229 Contractual hours - 37 Basis - Full time Job category/type - City...

  • 6 Week Volunteer Training Program in Administration

    2 months ago

    Leicester, United Kingdom Shelter Housing Advice and Research Project Full time

    **(Monday, Tuesday, Wednesday and a Thursday)** **Organisation**: Shelter Housing Advice and Research Project **Organisation overview**: Shelter Housing Advice and Research Project was established in 1974 by Leicester Shelter Group. We provide much-needed advice, help and support for people who have been homeless or facing serious housing problems in the...

  • Information, Advice

    2 months ago

    Leicester, United Kingdom VOLUNTARY ACTION LEICESTERSHIRE Full time

    **Information, Advice & Data Advisor** Are you passionate about making a difference in your community and helping to improve services? - We are looking for a Information, Advice & Data Advisor, to join our Sector Support Team. **Hours**:Part-Time, 30 hours per week **Salary**:£19,538 per annum plus enhanced benefits **Closing date**:Monday 20 May 2024...