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Service Manager

3 months ago

Wallington, United Kingdom South West London and St Georges Mental Health NHS Trust Full time

Job summary

We are looking for a dynamic, confident, and forward-thinking professional, with a commitment to providing high quality services to take on the role of Service Manager in NHS Sutton Talking Therapies. The successful candidate will have proven experience working in operational management, be motivated and have an ability to inspire and lead others. A 'can do' attitude is essential.

NHS Sutton Talking Therapies (formally known as IAPT) provides primary mental health care for people aged 18yrs+ with common mental health problems such as anxiety and depression.

Main duties of the job

The post holder will be responsible for the day-to-day operational management of the service including budget and resource management to ensure Key Performance Indicator (KPI's) targets are achieved. You will require exceptional organisational skills, an ability to filter demands and prioritise effectively, with a good grasp of what can be appropriately delegated. An aptitude for problem solving whilst maintaining an eye on the strategic direction of the service is important. Experience of working within a Talking Therapies service or knowledge and enthusiasm about the Talking Therapies programme would be an advantage.

About us

We are Proud to Belong at South West London and St George's Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.

We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety ofbenefits to enable a positive, welcoming environment in which our people and their careers can thrive.

Come and join our inclusive teams and help our patients on their recovery journey.

Job description

Job responsibilities

Communication

To communicate effectively with staff through regular briefings and provide opportunities for involvement in service development and delivery.

To communicate policies and procedures within the service and externally to ensure effective understanding and implementation.

To maintain effective and helpful relationships with patients, their relatives, friends and carers.

To maintain effective relationships with members of the Trust, and other statutory and voluntary agencies.

Service Development and Review

To contribute to the development and evaluation of recovery-based services on the basis of assessed need, local and national quality standards and target frameworks.

To work with patients, carers and other local stakeholders to tackle health inequalities.

To ensure all service developments and commissioned services function within the parameters outlined by clinical governance requirements.

To participate in the development and implementation of Trust policy within the service area and take an active role as a member of the management team in Business Planning and Service Level Agreements.

To ensure safeguarding vulnerable adults and children policy and protocols are adhered to.

Management of Resources and Performance

To use integrated management information systems (Pulse data warehouse) to ensure resources are managed effectively.

To ensure teams are recording all required clinical information and activity using RiO and IAPTus.

To undertake regular skill mix review to ensure the workforce structure is designed to meet service demands, including regular reporting returns to Health Education England around Talking Therapies trainee requirements

To apply structured management for safe and effective use of all resources within budget and within legislative frameworks.

To ensure timely provision of information to inform monthly and quarterly performance reports.

To support the Talking Therapies service to attain nationally and locally set access, waits and recovery rate KPIs

Person Specification

Training & Qualifications

Essential

Educated to degree level or equivalent Evidence of CPD to include specific training/education relevant to the post Professional management qualification at diploma level or equivalent experience.

Desirable

Project management qualification , PRINCE2 foundation level

Experience

Essential

Demonstrable experience of managing services within the NHS Experience of working at a senior management level Experience of successfully planning, implementing, and delivering health care services within the NHS Experience of service development and leading on successful implementation of change management Experience of successfully managing integration and formation of new services Experience of policy development and implementation within a complex multi-disciplinary environment Experience of managing and monitoring budgets Experience of managing, supervising, and developing staff

Desirable

Experience of working in Mental Health within the NHS

Knowledge & Skills

Essential

Knowledge of effective models of service provision Understanding of best practice in inpatient and community care settings and the benefits and challenges of joint working between social services and health Policy design, development and implementation skills Knowledge of our business and how it supports patient care Knowledge of Safeguarding issues and child protection requirements/legislation and how these apply to the service Knowledge of health service structure and proposed changes Knowledge of social services structure and proposed changes Knowledge of approaches to foster multi-professional and inter-agency working Excellent written and verbal communication skills Ability to build relationships across organisational and professional boundaries at senior manager and commissioner level