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Customer Service Ambassador

2 months ago

Wallington, United Kingdom A Lings Group Limited Full time

About the Role:

We are seeking a highly skilled and motivated Customer Service Representative to join our team at A Lings Group Limited. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our clients across South London.

Key Responsibilities:

  • Manage customer inquiries and bookings in a timely and efficient manner.
  • Compile and action customer reports with accuracy and attention to detail.
  • Provide expert advice to customers on the best solutions for their home emergencies.
  • Handle customer email inquiries professionally and in a timely manner.
  • Participate in a weekend rota, compensated at Time & Quarter.

Requirements:

  • Quick thinking and excellent time management and problem-solving skills.
  • Professionalism and ability to remain calm and focused in a fast-paced environment.
  • Strong eye for accuracy and attention to detail.
  • Prior experience in a similar customer service role is essential.
  • Flexibility, especially during the busy winter months, is important.
  • IT literacy is required.

Why Join A Lings Group Limited?

  • Opportunities for career growth and skill development.
  • Regular overtime opportunities.
  • Summer and Christmas team development days.
  • Private medical care.