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System Support Technician

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Bournemouth, United Kingdom McCarthy Stone Full time

Would you like to join the Management Services Team at McCarthy Stone, we have an exciting new opportunity for a Systems Support Technician.

The Systems Support Technician is the first line systems support for Management Services.  This includes dealing with everyday support issues, common difficulties, and time sensitive queries, aiming to solve problems at the first point of contact. The role is responsible for collecting as much information about a colleague’s issue, and if unable to solve the problem, hand this information to the relevant member of the team for second line support.

  • Hours: 37 per week Monday to Friday
  • Salary : Competitive, depending on experience and qualifications, plus bonus.
  • Excellent company benefits
  • Ongoing training and support to help you fulfil your potential
  • Working within a company that has been officially recognised as ‘ A Great Place to Work’
  • This role will be hybrid working, with the successful applicant expected to undertake some travel to our HQ in Bournemouth. Travel expenses will be covered.

Our ideal candidate will be a conscientious team player with high levels of self and team motivation and who is able to work to tight deadlines. You will have high levels of accuracy, be analytical, with a keen eye for detail and an intuitive nature. You will be customer focused  and have excellent verbal and written communication skills and an ability to communicate at all levels.

Role and responsibilities of a Systems Support Technician:

Key Responsibilities

  • Responding to and working on support tickets, following set response times
  • To provide technical support, answering support queries on ServiceNow or via call/email and ensuring tickets are logged correctly
  • Managing assigned tickets in a timely manner, ensuring that service users are kept up to date
  • Learning and understanding our products
  • Continuously contributing towards our service guides and knowledge
  • Proactively escalate issues to appropriate departments where necessary
  • Carry out essential housekeeping and admin tasks on our dedicated systems

Skills and experience required for a Systems Support Technician:

  • Strong ability to problem-solve and think logically
  • Good trouble-shooting skills
  • Ability to work under pressure and prioritise tasks
  • Effective organisation and time management skills
  • Organised and process orientated
  • Customer focused
  • A conscientious team player with high level of self & team motivation
  • Able to work to tight deadlines with the ability to multitask
  • High levels of accuracy, analytical, with a keen eye for detail and intuitive nature
  • Excellent verbal and written communication skills and ability to communicate at all levels

Why McCarthy Stone:

McCarthy Stone has been officially recognised as a great place to work This is a hugely rewarding role and a career to be proud of, where every day you will go home knowing you made a positive difference to the lives of older people.

Could this role be the perfect job for you?  All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date.

McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.