Systems Support Technician
3 weeks ago
About 4Com Plc: We are a renowned and award-winning telecoms organization currently experiencing significant growth. We are looking for a dedicated IT Support Engineer to become a vital part of our energetic IT department.
Role Overview: As an integral member of the IT team at 4Com, you will play a key role in providing outstanding IT support services throughout our organization. You will engage in regular operational tasks while also having the chance to enhance and modernize processes and technology adoption through various project work, which will differ in scale and complexity, requiring adaptability.
Key Responsibilities:
- Take ownership and accountability for project delivery.
- Collaborate effectively with team members and other departments.
- Assist the IT Manager in preparing monthly reports for senior management.
- Support our established project management methodology.
- Help create achievable plans with clear, measurable success criteria.
- Develop and maintain high-quality documentation, including process guides and deployment plans.
- Adhere to and enhance industry standards and best practices as necessary.
- Work with the team to ensure regular testing and adherence to disaster recovery and business continuity protocols.
What We Offer:
- Competitive salary up to £30,000, depending on experience.
- Annual training budget of £4,000.
- Opportunities for career advancement across the organization.
- 24 days of holiday plus bank holidays, increasing by one day each year.
- Employee referral program.
- Discounts through Vodafone Advantage.
- Monthly company-targeted draws and incentivized lunches.
- Discounted gym memberships.
- Employee Assistance Program.
- Bike-to-work scheme.
- Private medical insurance after one year of service.
Candidate Requirements:
- Strong communication skills, with the ability to engage with stakeholders and share information with team members.
- Certifications in Microsoft M365, including but not limited to MS-900, AZ-900, MD-101, MD-102, and MS-102.
- Proficient knowledge of Windows operating systems and the Microsoft suite, with a capacity to learn new technologies swiftly.
- Basic understanding of IP networks, Wi-Fi, VLANs, and routing.
- Experience with Windows Azure and proficiency in scripting languages like PowerShell, as well as virtualization technologies, preferably VMware.
- Familiarity with hardware components such as desktops, laptops, and peripherals, along with an understanding of backup and disaster recovery concepts.
- Excellent time management skills, with the ability to prioritize support issues effectively and escalate to higher-level teams when necessary.
Join Us: If you believe this role aligns with your career aspirations, we encourage you to reach out for further discussions.
Please note: Full 'Rights to Work in the UK' checks will be conducted during the interview process.
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