SAE Temporary Programme Administrator

2 months ago


London, United Kingdom ICMP Full time


Established in 1976, SAE spans the globe with over 50 campuses in 23 countries and delivers world-class education to over 12,000 students in state-of-the-art creative facilities. Our students come from diverse social, cultural, educational and artistic backgrounds, with different personalities and experiences. It is our goal to embrace those differences and to allow each and every student to develop their own individual style and apply it to the industry skills taught at SAE. Our ultimate goal is to prepare the students for a realistic work environment making the course, facilities, lecturers as well as the atmosphere as close to the industry working environment as possible.

Requirements

Location: London

Contract Type: Zero Hour Contract

Hourly Rate: £12.51

We are urgently seeking a temporary member of staff, for an immediate start, to fill an administrative role at SAE.

As the Programme Administrator, you will ideally have experience of working in Higher Education, with a particular focus on programme administration.

 

The main responsibilities of the post-holder will be to provide comprehensive and coherent support to the Student Services Team through effective delivery of the duties outlined below;

·           Student Enquiries & General Support
Respond to student enquiries via email, phone, or in person, providing guidance and support with student-customer service. Direct students to relevant resources as needed. Support the Academic Support Officer with coordinating Study Skills Sessions for students.

 

·           Attendance Monitoring & Absence Management
Record and track student's attendance via the SAE System. Monitor and escalate concerns as required. Process absences by coordinating with the academic manager and completing proper documentation.

·           Student Documentation
Prepare and issue student documentation, including proof of study letters, confirmations of enrolment, and other official requests. Ensure that the Student Support Team complies with the university data security and privacy policies.

·           Data Management & Reporting
Maintain accurate student records, help write reports and support the Student Services Team with data management.

·           Student Communication
Assist the Student Services Team with communication with students concerning workshops, weekly newsletters, logistics and more.

·           Stakeholder Management
Help liaise with the faculty, department heads, and external contacts to ensure good coordination of student services and timely resolution of issues.

Closing Date: 11th October 2024

Interview Date: Interviews will take place at the shortlisting stage, and the advert might close earlier.

This is an hourly paid role with the potential to become permanent through a recruitment process.

Note: ICMP is an equal opportunities employer and is committed to safeguarding and promoting the welfare of young people and vulnerable adults. Successful candidates will be required to obtain a satisfactory enhanced DBS disclosure.

Benefits

Auto-Enrolment Pension Scheme with Royal London

Cycle to Work Scheme


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