Programmes Administrator

6 months ago

East London, United Kingdom Queen Mary University of London Full time

QMUL is looking to appoint a full-time programmes administrator for SLLF.

The post is within the School of Languages, Linguistics and Film, which offers single and joint honours undergraduate degrees in Comparative Literature, Film Studies, Linguistics and Modern Languages. In addition to this, the School’s Language Centre provides a range of foundation and pre masters programmes, as well as in-sessional and pre-sessional academic English and study skills courses, and additional language courses. The School also offers a number of postgraduate programmes.

**Main duties and responsibilities**:

- To provide advice and guidance to students and advisers relating to the administration of their studies and School and University policies and procedures
- To proactively manage all administrative processes relating to student data within the School, providing reports as required for internal and statutory purposes, liaising with colleagues within the School and in ARCS
- To manage module registration procedures, communicating regularly and promptly with students, and with partner Schools on joint programmes
- To manage the administration of students on non-standard courses such as non-credit bearing modules and pre-sessional programmes
- To manage all administrative processes relating to students undertaking periods of study abroad, in liaison with the Year Abroad Co-ordinators in the School and the central services as required.
- To manage change of circumstance procedures such as programme change or withdrawal, liaising with ARCS, and admissions colleagues within and outside the School
- To assist the Teaching and Learning Manager with the production of timetables, room bookings and student allocations in Scientia/Enterprise
- To assist the Student Support Officer and Programme Convenors in monitoring student engagement and Tier 4 reporting
- To support the School’s effective use of the virtual learning environment (QMplus)
- To liaise with the Exams and Assessment Administrator in the administration of mark entry on QMplus and transfer to MySIS
- To support colleagues in the Teaching and Learning Team with Subject Examination Boards, producing minutes and reports, ensuring actions have been taken, students’ progression is confirmed, and results are released to students
- To administer the module evaluation process, and other student surveys as required
- To attend meetings in the School, and to represent the School at appropriate Queen Mary groups and committees

The above list of responsibilities is not exhaustive and the jobholder may be required to undertake other duties commensurate with the level of the role, as reasonably requested by their line manager. This job description accurately reflects the duties and responsibilities of the role at the time the job description was written. These duties and responsibilities may change over time without significantly impacting on the character of the role, the overall level of responsibility, or its grade. Depending on strategic or operational needs, the jobholder may in the future be required to work for another existing or new organisational unit and/or at a different site within Queen Mary. This may be on a temporary or indefinite basis and may involve a change in line management and / or regularly working at more than one site.

**Experience / Skills**

Essential:
Experience of administering teaching activities within Higher Education including timetabling, registration, assessment and quality assurance.

Experience of working within established regulations, and ensuring compliance with policies and procedures.

Excellent IT skills with good knowledge of Microsoft Office (Outlook, Word, Excel, Powerpoint) Knowledge of eLearning systems such as Moodle

Excellent oral and written communication skills Ability to use initiative to review processes and procedures and develop systems/solutions

Excellent attention to detail Analytical and problem-solving skills with an ability to analyse strategic and procedural information Ability to work both independently and as part of a team

Strong interpersonal skills with the ability to deal professionally with people at all levels with a customer focussed approach

*The ability to meet UK ‘right to work’ requirements.

Available to work flexible hours at short notice, as required by business need

Desirable:
Experience of academic timetabling Experience of servicing examination boards

**Qualifications**

Degree (or equivalent qualification) or equivalent experience.

**Job Types**: Full-time, Temporary contract

**Salary**: £20.91 per hour

Schedule:

- Monday to Friday

Work Location: Hybrid remote in East London

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