Front of House and Office Coordinator

3 weeks ago

Solihull, United Kingdom McCann Central Full time

McCann Birmingham is part of McCann Central, the UK’s largest integrated agency. Over 500 individuals working together to help brands play a meaningful role in people’s lives. In our Birmingham office, we have around 260 employees working across account handling, creative and design, PR and social and Media. We are also part of McCann World Group, a global agency network that delivers culture-shaping work for some of the world’s biggest brands.

This is a part-time office-based role. Your working hours will be 8:30am-5:30pm Monday-Thursday. 

We are looking for a friendly and outgoing Front of House to be the face of our company and provide exceptional customer service to our clients, visitors, and employees creating a welcoming and engaging environment for everyone who walks through our doors. In addition to managing administrative tasks at the front desk, you will play a key role in promoting our company culture by helping organising events, initiatives, and activities that promote collaboration, creativity, and well-being among our staff.  

 

Front of House Responsibilities:  

  • Greet and welcome visitors with a warm and professional demeanour. 
  • Answer and direct phone calls in a polite and efficient manner. 
  • Manage the reception area and ensure it reflects our company values and culture. 
  • Assist with administrative tasks, including sorting mail and deliveries. 
  • Build a rapport with employees and clients.  
  • Liaising with the Bistro on hospitality orders and daily menu 
  • Manage the booking system for meeting rooms and negotiating changes as required. 
  • Updating the welcome screen when required for visitors. 
  • Working with facilities on any health and safety concerns 

 

Office Coordinator Responsibilities:

  • Assist in the planning and coordination of company events, including team-building activities, seasonal parties, and social gatherings.  
  • Create and take ownership of new starter packs. 
  • Coordinate recognition programs to celebrate employee achievements, birthdays, and milestones. 
  • Manage the office space to ensure it reflects our company values and promotes productivity and creativity.  
  • Serve as a point of contact for employees regarding culture-related inquiries and suggestions. 
  • Collaborate with other departments to ensure a cohesive and positive work environment. Flagging any issues to the relevant person 
  • Raising house PO’s and setting up vendors 
  • Issuing agency communication emails and teams channel announcements. Including creating the content using Canva. 

 

Personal Skills & Experience:

  • Professional, articulate and works well under pressure in an environment with competing demands. 
  • Previous experience in an office environment 
  • Excellent communication and interpersonal skills 
  • Ability to deal with clients and colleagues at all levels. 
  • Strong organisational skills and attention to detail 
  • Creativity and enthusiasm for planning and executing events and initiatives. 
  • Ability to work effectively both independently and as part of a team. 
  • Passion for fostering a positive and inclusive work environment. 
  • Flexibility and adaptability to meet the evolving needs of the company culture. Ability to act with tact and diplomacy when necessary. 
  • Confident using Microsoft outlook and office suite.


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