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Receptionist

1 month ago

Essex, United Kingdom Surya Hotels Full time

This is a great opportunity to take on the next steps in your hospitality career and be part of a hotel reception team with Surya Hotels, reporting to & working with the hotels Senior management team to maximise guest experience.  In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.

A contemporary coastal Hotel, hidden away, loved by locals and cherished by travellers who come for simple seaside pleasures where England’s climate is at its kindest. Just to the south of the hotel lies Clacton-on-Sea – a playground for good, old-fashioned family fun. Just to the north, genteel Frinton, the quintessential English seaside resort.

Right on the prom, resplendent in powder blue, the Kingscliff, with her 30 rooms, restaurant and relaxing garden, is just the spot for taking in the sea air, tucking into the freshest of seafood, and simply stepping back to watch the world go by. A place to escape; a place to celebrate. Above all, a place to feel at home.

We’re looking for someone who can maintain a positive and calm outlook, a friendly approach, can communicate effectively both verbally and in writing, carry out instructions, be able to pay close attention to detail and a desire to provide exceptional customer service.

To succeed within the role you must have previous experience of working within a hotel reception and knowledge of hotel reservations systems. You should also have good sales ability, an approachable manner, and knowledge of the MS Office suite.

Duties and responsibilities will include:

  • taking reservations,
  • dealing with guests’ enquiries and assistance,
  • check-ins and check-outs,
  • taking payments,
  • answering calls and emails and ensuring a high level of customer service at all times.

If our Hotel Receptionist role interests you please get in contact with us, we look forward to hearing from you soon.

In return for your commitment and enthusiasm for your role we offer you great opportunities to advance your career in Hospitality, Apprenticeships learning, access to our Employee Assistance Programme through Hospitality Action, Bike to work scheme, increasing holiday allowance, Auto-enrolment pension and our new Wagestream facility.

As a Company within Flying Trade Group's family of businesses we own and run 13 hotels and bars throughout East Anglia and Surrey. Surya Hotels' sister Companies in Flying Trade Group operate in Food Manufacturing, Construction, Property and Leisure. 

We're a diverse and dynamic Group, come us