Receptionist / Patient Access Coordinator

5 days ago


Essex, United Kingdom Primary Care Careers Full time

About Primary Care Careers

Primary Care Careers is a leading provider of healthcare services, dedicated to delivering high-quality patient care and exceptional service.

Job Summary

We are seeking a highly skilled and experienced Receptionist / Patient Access Coordinator to join our team on a part-time basis. As a key member of our front-line team, you will play a vital role in ensuring the smooth operation of our practice.

Main Responsibilities

  • Greet and direct patients in a polite and courteous manner.
  • Manage patient appointments, including booking, rescheduling, and cancellations.
  • Process patient requests, including prescription collections, letters, and forms.
  • Handle patient complaints and concerns in a professional and empathetic manner.
  • Assist with the digital triage system and provide administrative support to the clinical team.
  • Maintain accurate and up-to-date patient records.
  • Perform other administrative tasks as required.

About the Role

This is an exciting opportunity to join a dynamic and supportive team, working in a fast-paced and ever-changing environment. As a Receptionist / Patient Access Coordinator, you will have the opportunity to develop your skills and experience, working closely with our clinical team to deliver high-quality patient care.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a polite, confidential, and discreet manner.
  • Experience of working with the general public, with a sensitive and empathetic approach.
  • Strong IT and administration skills, with experience of using cloud-based systems.
  • Previous experience in a medical or healthcare receptionist role is desirable.
  • Flexibility to work additional or alternative hours to cover for colleagues.


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