Quality Assurance Officer
4 weeks ago
Are you ready to be part of something new and exciting? We're transforming the landscape of housing associations with innovative approaches and setting new standards of excellence. We're looking for a dynamic individual to bring their expertise and help us elevate our services to new heights.
This is a 12 month fixed term contract.
As our Quality Assurance Officer, you will:
- Harness cutting-edge tools and resources to deliver independent quality assurance, ensuring our customer service directorate consistently provides top-tier experiences.
- Develop and implement a comprehensive performance and management framework.
- Lead impactful coaching programs and become a trusted advisor to our operational customer service team.
- Directly contribute to enhancing the customer experience and boosting satisfaction.
Embrace the Future of Work:
With our hybrid working model, you'll enjoy the perfect blend of office and home-based work. Spend 2 days a week in our vibrant office and the rest from the comfort of your home. During your probation and training, we may ask for more in-office presence to ensure you're fully supported and equipped for success. Your well-being and confidence are our top priorities, and we're dedicated to providing the flexibility you need to excel. Prefer more office time? That's fine too
This role can be based out of out Leicester, Surrey or our satellite offices.
Your Exciting Responsibilities:
- Deliver exceptional, consistent customer service to both internal and external stakeholders.
- Collaborate with managers to craft specialised training frameworks tailored to specific roles.
- Independently monitor and advise customer service teams, ensuring quality and consistency.
- Review calls, emails, social media interactions, and web chats to evaluate and improve performance.
- Analyse customer feedback to identify trends and recommend improvements.
- Utilise response quality data as a performance management tool to train and enhance team interactions.
- Provide constructive feedback to foster colleague development and customer experience improvements
- Design and deliver comprehensive training programs for new starters and beyond.
- Identify and implement process improvements to streamline operations and boost customer service.
- Evaluate and optimise our service offerings to meet customer needs.
- Work closely with managers and customers to map and enhance the customer journey, aligning with expectations.
Our Ideal Candidate:
- A master at leveraging IT systems to manage customer cases seamlessly.
- Possesses unmatched attention to detail.
- Excels in written and verbal communication.
- Has deep expertise and thrives in a customer-centric environment.
- Proven experience in a Quality Assurance role, preferably in a contact centre, bank or similar environment.
- Passionate about administration and delivering exceptional customer experiences.
- Proven track record in developing staff and driving impactful results.
AGENCIES: We know where you are if we need your support so please do not contact us.
To apply for this role please click on the apply button or for any enquiries please email recruitment@pahousing.co.uk
-
Quality Assurance Officer
6 months ago
Leicester, United Kingdom PA Housing Full time**A little bit about what we are looking for...** As our Quality Assurance Officer, you will leverage cutting-edge tools and resources to deliver independent quality assurance to the customer service directorate, ensuring they consistently provide top-tier customer experiences. Develop and implement a comprehensive performance and management framework....
-
Quality & Safeguarding Assurance Officer
6 months ago
Leicester, United Kingdom Compass Fostering Full time**About The Role**: **Are you passionate about making a positive, lasting difference to **children** and young people’s lives?** Do you want to work for a leading and progressive national childcare provider? Or perhaps you’re a social worker looking for their next challenge. If this sounds like you, we’d love to hear from you! We have an exciting...
-
Quality & Safeguarding Assurance Officer
6 months ago
Leicester, United Kingdom Compass Fostering Full time**About The Role**: Are you passionate about making a positive, lasting difference to children and young people’s lives? Do you want to work for a leading and progressive national childcare provider? Or perhaps you’re a social worker looking for their next challenge. If this sounds like you, we’d love to hear from you! We have an exciting opportunity...
-
Quality Assurance Specialist
2 weeks ago
Leicester, Leicester, United Kingdom Proactive Appointments Limited Full timeJob Title: Quality Assurance Specialist We are seeking a highly skilled Quality Assurance Specialist to join our team at Proactive Appointments Limited. This role will involve designing, executing, and reporting on test cases to ensure the quality and functionality of software applications. The ideal candidate will have demonstrable commercial experience...
-
Quality Assurance Assessor
6 months ago
Leicester, United Kingdom Yü Group Full time**Description**: **Reports to**: Quality Assurance Team Leader **Location**: Leicester **Working hours**: Monday to Friday, 37.5 hours a week We are looking to expand our Quality Assurance Team in our Leicester office, due to continued success & growth we have created an exciting opportunity for experienced Quality Assurance Assessor’s, ensuring an...
-
Safety Compliance and Assurance Officer
3 days ago
Leicester, Leicester, United Kingdom Ellie Mental Health - 178 Full timeJob SummaryEarn a competitive salary of £70,000 - £90,000 per annum as a Safety Compliance and Assurance Officer at Ellie Mental Health. About the RoleWe are seeking an experienced Safety Compliance and Assurance Officer to join our team. The successful candidate will be responsible for ensuring compliance with industry standards and regulations,...
-
Quality Assurance Specialist
1 month ago
Leicester, Leicester, United Kingdom Pertemps Bond Full time{"Roles": "Quality Assurance TechnologistAt Pertemps Bond, we are seeking a dedicated and meticulous Quality Assurance Technologist to join our team. In this role, you will be responsible for ensuring the highest standards of quality, safety, and performance in our products.Key Responsibilities:Develop and implement comprehensive quality assurance procedures...
-
Quality Assurance Expert
2 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeOpportunity to Drive Quality and ControlHastings Direct is a leading digital insurance provider seeking a Quality Assurance Expert to join our team. As a key member of our organization, you will be responsible for providing expertise and steer for relevant regulator requirements across our motor claims, home claims, and anti-fraud areas.About the...
-
Quality Assurance Specialist
3 weeks ago
Leicester, Leicester, United Kingdom Aspire Pharma Limited Full timeJob SummaryWe are seeking a highly skilled Quality Compliance Executive to join our team at Aspire Pharma Limited. The successful candidate will be responsible for preparing and reviewing Product Quality Reviews (PQRs) and Technical Agreements, ensuring timely completion of reviews.Key Responsibilities:Technical Agreement ManagementPrepare and review new and...
-
Quality Assurance Specialist
2 weeks ago
Leicester, Leicester, United Kingdom Ernest Gordon Recruitment Limited Full timeQuality Assurance SpecialistAt Ernest Gordon Recruitment Limited, we are seeking a highly skilled Quality Assurance Specialist to join our team in Leicester. This exciting role offers the opportunity to work with a leading manufacturing company that designs and supplies transformers, reactors, and similar components to blue-chip clients worldwide.The...
-
Quality Assurance Specialist
2 weeks ago
Leicester, Leicester, United Kingdom Recra Consulting Full timeJob Title: Quality Assurance SpecialistEstimated Salary: £35,000 - £45,000 per annumAbout the Role:We are seeking an experienced Quality Assurance Specialist to join our team at Recra Consulting.Responsibilities:Conducting Quality Inspections: The successful candidate will be responsible for conducting thorough quality inspections of machine parts to...
-
Quality Assurance Specialist
1 month ago
Leicester, Leicester, United Kingdom Samworth Brothers Full timeAbout the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at Samworth Brothers. As a Quality Assurance Specialist, you will be responsible for ensuring that our production processes meet the highest standards of quality and safety.Key ResponsibilitiesAudit production processes to ensure compliance with food safety...
-
Quality Assurance Specialist
2 weeks ago
Leicester, Leicester, United Kingdom Gi Group Professionals Full timeGi Group Professionals is seeking a Quality Assurance Specialist to join our team. With a salary of £40,000 - £50,000 per annum, this role offers a unique opportunity to develop your skills and contribute to the success of our company.About the RoleIn this position, you will be responsible for ensuring the quality of our products by operating and setting...
-
Quality Assurance Specialist
2 weeks ago
Leicester, Leicester, United Kingdom Paul Mitchell Associates Full timeJob OverviewWe are seeking a skilled Quality Assurance Specialist to join our team at Paul Mitchell Associates. This is a fantastic opportunity for an experienced professional with a strong background in ISO 9001 & 14001 auditing.
-
Quality Assurance Specialist
2 weeks ago
Leicester, Leicester, United Kingdom Pertemps Bond Full timeAbout the Role:As a QA Technologist at Pertemps Bond, you will play a key role in ensuring that our products meet the highest standards of quality, safety, and performance. You'll collaborate with cross-functional teams, design and execute test plans, and drive continuous improvement initiatives to ensure a seamless production process.Key...
-
Quality Assurance Specialist
2 weeks ago
Leicester, Leicester, United Kingdom IOSH Services Limited Full timeJob OverviewWe are seeking an experienced Quality Assurance Specialist to join our team at IOSH Services Limited.Key ResponsibilitiesMonitoring and evaluating the quality of our assessment practices and procedures.Evaluating the effectiveness of our formative guidance on assessment and assessment planning.Ensuring accurate and secure record-keeping after...
-
Quality Assurance Specialist
22 hours ago
Leicester, Leicester, United Kingdom Recra Consulting Full timeAbout the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at Recra Consulting.This is a full-time position with a competitive estimated salary of $60,000 - $80,000 per annum, depending on experience.The successful candidate will work Monday to Thursday from 8:15am to 4:45pm and Friday from 8am to 2pm.
-
Quality Assurance Specialist
2 days ago
Leicester, Leicester, United Kingdom Recra Consulting Full timeAbout the Role:As a Quality Assurance Specialist at Recra Consulting, you will play a vital role in maintaining and improving our quality management system to meet industry standards. Your responsibilities will include developing and implementing a comprehensive quality management system, establishing and maintaining quality control processes, and conducting...
-
Senior Quality Assurance Specialist
2 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeAt Hastings Direct, we're seeking a Senior Quality Assurance Specialist to drive our Quality and Control Programme. As a key member of our team, you'll be responsible for providing expertise and steer on regulatory requirements across motor claims, home claims, and anti-fraud areas.Key responsibilities include determining and executing a target state 1st...
-
eCommerce Quality Assurance Analyst
1 month ago
Leicester, United Kingdom NEXT Full timeWhile you’ll have heard our name, there’s a lot you probably don’t know about NEXT. Like how we create most of our systems ourselves – whether it’s a website, mobile app or application. What’s more, we’re growing. Fast. And it’s the kind of growth and investment that is exciting for everyone in our business. We are seeking a...