Quality Assurance Expert

3 days ago


Leicester, Leicester, United Kingdom Hastings Direct Full time

Opportunity to Drive Quality and Control

Hastings Direct is a leading digital insurance provider seeking a Quality Assurance Expert to join our team. As a key member of our organization, you will be responsible for providing expertise and steer for relevant regulator requirements across our motor claims, home claims, and anti-fraud areas.

About the Role

  • Providing Regulatory Expertise: You will determine and execute target state 1st line risk, control, compliance, governance, and assurance model, working with business owners to establish best practice and embed the right accountabilities in the right place.
  • Driving Quality and Control Programme: You will ensure that we have the right quality and controls in place, operating consistently and effectively as designed, with clear visibility of all regulatory requirements and supporting assurance.
  • Ensuring Inadequate Outcomes are Identified: You will ensure that inadequate or poor outcomes are identified quickly and understood, with actions taken in a timely manner.
  • Creating High-Quality Standards: You will create the right environments culture and frameworks to ensure we have high-quality standards and outcomes for customers and the business.
  • Establishing Governance and Assurance: You will ensure we have the appropriate governance and assurance in place, providing clear visibility, oversight, and management via straightforward principles and frameworks, with high-quality documentation to show how we do what we do and why we've done it.

About Us

We are a dynamic and ambitious organization, committed to delivering good outcomes for every customer. We believe in creating the right culture for our colleagues and giving them the right tools to do their job. Our 4Cs principles are simple: we focus on getting it right for our colleagues, customers, company, and community.

What We Offer

  • Attractive Salary: An attractive salary based on experience, including car allowance and annual pay reviews.
  • Flexible Working: A flexible and hybrid working approach, allowing you to balance work and life.
  • Competitive Bonus Scheme: An annual 4Cs performance bonus, paid in March, based on Hastings' performance against our business goals and your personal performance.
  • Private Medical Insurance: Private medical insurance, paying for you to see a specialist or consultant at your convenience.
  • Life Assurance and Income Protection: Life assurance cover and income protection, providing financial security for you and your loved ones.
  • Pension Contribution Match: Pension contribution match up to 10%, helping you save for your future.
  • Award-Winning Benefits Package: Discounts and cashback at everyday retailers, fee-free independent mortgage advice, and free access to financial wellbeing support.
  • Mental Wellbeing Programme: A range of support to help you keep yourself well, including the Thrive mental health app, colleague assistance programme, mental health first aiders, support groups, and a dedicated team.

About the Location

We operate from Leicester, London, or Bexhill-on-Sea, offering a hybrid working approach that balances work and life. This role provides an opportunity to join a dynamic organization, driving quality and control, and shaping the future of our industry.



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