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Customer Service Administrator
3 months ago
Customer Service Administrator
9 month fixed term contract
£26,250 - £27,672 per annum
Milton Keynes
Are you an engaging and enthusiastic individual with a passion for delivering exceptional customer service? If so, our client is looking for a talented Customer Service Administrator to join their collaborative and innovative team. As a key player in their busy service centre, you'll play a pivotal role of providing a first-class, multi-channel enquiry service whilst maintaining their reputation for excellence.
Your responsibilities as a Customer Service Administrator will include:
- Delivering a consistent first-class enquiry service in a target driven environment.
- Responding to a high volume of enquiries through multiple platforms to meet team/department targets.
- Taking ownership of resolving enquiries to enhance the customer experience and satisfaction.
- Making outbound calls to customers to chase outstanding documents/information.
- Contributing to and maintaining an effective knowledge bank of enquiries.
- Producing letters regarding customer status.
- Working collaboratively with other departments.
To be a successful Customer Service Administrator you must have:
- Exceptional customer service skills and experience.
- Flexibility to work 35 hours a week Monday to Friday (the department is operational between the hours of 7am and 7pm at busy times throughout the year).
- Excellent communication skill both written and verbal.
- Experience in managing multi-channel enquiries, phone, email, online chat and social media.
- Proven ability of prioritising and delivering an excellent service in a fast-paced environment.
- Strong IT skills, including Word and Excel as well as databases.
If you feel you have what it takes to be a successful Customer Service Administrator, please apply today because we'd love to hear from you
WE WOULD PREFER YOUR CV IN WORD FORMAT
Ascendant Recruitment is one of Milton Keynes and Northamptons leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance, IT, sales & marketing and digital marketing divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit www.ascendantrecruitment.co.uk
