Customer Service Co-ordinator

4 weeks ago


Dungannon, United Kingdom Donnelly Group Full time
Job Description

Here at Donnelly Group we are recruiting for a motivated Customer Service Co-ordinator to join our team, at our Dungannon showroom.


You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction.

About The Role

You will welcome all customers to the department, organise department bookings for service.  You will also assist the Parts function on holiday and absence dealing with customer requests and phone-calls.

The role also involves prospecting for Service Work to encourage customers of special offers available to them.  You will also carry out customer follow up calls to maintain good customer relationships and build customer loyalty to the department.  

This role requires you to promote the service and parts facilities to encourage repeat Aftersales ensuring that the customer is dealt with professionally every time.

This role involves co-ordinating with the Sales teams, Workshop, Parts and Service.

This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.

Donnelly Group is an equal opportunites employer

The company reserves the right to expand the short listing criteria to facilitate the short listing process

Skills Needed

Servicing, People

About The Company

The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh.Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland.We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.

Company Culture

Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.

Desired Criteria

  • Knowledge of vehicle parts would be advantageous
  • Experience using a CRM system

Required Criteria

  • Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction
  • Excellent organisation and time management skills
  • Professionally presented and posses a good work ethic;
  • A full driver’s licence as driving duties is involved.
  • At least 2 years experience in a similar customer focused role
  • Computer Literate

Closing DateMonday 21st October, 2024



  • Dungannon, United Kingdom Terex Corporation Full time

    Job Description: Title: Senior Logistics & Invoicing Coordinator Reports to: Pricing Manager Location: Farlough Road, Dungannon **Job Type**: Permanent, Full Time Hours: 39.75hrs per week We have an exciting roadmap ahead for new products, services, production capacity and business expansion. As a result of this continued success, we are expanding our...

  • Stores Co-ordinator

    5 months ago


    Dungannon, United Kingdom Dunbia Full time

    Overview: We are currently seeking to recruit a Stores Co-Ordinator who to will be responsible for purchasing materials from customer approved suppliers & supporting Stores Managers in daily running of the Stores. **Responsibilities**: - Purchase of packaging materials from customer approved suppliers - Purchase of other supplies within area of...


  • Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon Full time

    Here at Donnelly Group we are recruiting for a motivated Trade Parts Representative / Stores Co-Ordinator (Jaguar Land Rover ) to join our award winning retailer of the year team, at our Dungannon showroom. Reporting directly into the Parts Manager, the Trade Parts Representative / Stores Co-Ordinator will have the responsibility of executing our strategy...

  • Goods in Co-ordinator

    5 months ago


    Dungannon, United Kingdom Dennison Commercials Full time

    Dennison Commercials Ltd is the sole Volvo Truck & Bus dealer and the leading provider of heavy commercial vehicles in Northern Ireland. We are currently seeking a Full Time Goods In Co-Ordinator for our Dungannon Dealerpoint. **The Hours**: The core hours for this role will be Monday to Friday, 8:30am - 5:00pm, however, flexibility will be required to work...


  • Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon Full time

    Do you have an interest in working in the Motor Industry? Would you like to join our Parts Team? Donnelly Group are looking to recruit a hardworking and highly organised individual to join our Parts team. As a Stores / Parts Co-Ordinator you will be working within the Parts Department. **About the role**: You will also work closely with the Workshop to...


  • Dungannon, United Kingdom Donnelly Group Full time

    Job Title: Customer Service Co-ordinatorWe are seeking a highly motivated and organized Customer Service Co-ordinator to join our team at Donnelly Group. As a key member of our customer service team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of satisfaction.About the Role:You...


  • Dungannon, United Kingdom Donnelly Group Full time

    Job Title: Customer Service Co-ordinatorWe are seeking a highly motivated and organized Customer Service Co-ordinator to join our team at Donnelly Group. As a key member of our customer service team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of satisfaction.About the Role:You...


  • Dungannon, United Kingdom Donnelly Group NI Full time

    Here at Donnelly Group we are recruiting for a motivated Trade Parts Representative / Stores Co-Ordinator (Jaguar Land Rover ) to join our award winning retailer of the year team, at our Dungannon showroom. Reporting directly into the Parts Manager, the Trade Parts Representative / Stores Co-Ordinator will have the responsibility of executing our strategy...


  • Dungannon, United Kingdom Healthcare Ireland Group Full time

    Are you a creative thinker and social butterfly? Do you have what it takes to be Activities Co-ordinator in our beautiful care home? **The Home** Dunlarg Care Home situated in Keady Road, Armagh. Nursing home with maximum of 50 Service Users. Categories of care: - old age not falling within any other category, Physical disability other than sensory...


  • Dungannon, United Kingdom Donnelly Group NI Full time

    Do you have an interest in working in the Motor Industry? Would you like to join our Parts Team? Donnelly Group are looking to recruit a hardworking and highly organised individual to join our Parts team. As a Stores / Parts Co-Ordinator you will be working within the Parts Department. **About The Role** You will also work closely with the Workshop to...


  • Dungannon, United Kingdom National Trust Remote Work Freelance Full time

    Summary As an Assistant Business Services Co-ordinator, you'll be involved in lots of different tasks as you support the day-to-day running of the office. This is a busy and varied job – no two days will be the same. You’ll have an important part to play in your team meeting its goals, so you’ll always be looking at how you can offer help where...


  • Dungannon, United Kingdom National Trust Full time

    Summary As an Assistant Business Services Co-ordinator, you'll be involved in lots of different tasks as you support the day-to-day running of the office. This is a busy and varied job – no two days will be the same. You’ll have an important part to play in your team meeting its goals, so you’ll always be looking at how you can offer help where...


  • Dungannon, United Kingdom Healthcare Ireland Group Full time

    Are you a creative thinker and social butterfly? Do you have what it takes to be Activities Co-ordinator in our beautiful care home? **The Company** Healthcare Ireland Group is the largest privately-owned and fastest growing Healthcare Company in Northern Ireland. Currently, as part of an ambitious and expanding portfolio of Residential, Nursing and...


  • Dungannon, United Kingdom Donnelly Group Full time

    Job SummaryWe are seeking a highly motivated and organized Customer Service Co-ordinator to join our team at Donnelly Group. As a key member of our customer service team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and promoting our service and parts facilities.About the RoleThis role involves acting as...


  • Dungannon, United Kingdom Donnelly Group Full time

    Job SummaryWe are seeking a highly motivated and organized Customer Service Co-ordinator to join our team at Donnelly Group. As a key member of our customer service team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and promoting our service and parts facilities.About the RoleThis role involves acting as...


  • Dungannon, United Kingdom Donnelly Group Full time

    Job SummaryWe are seeking a highly motivated and organized Customer Service Co-ordinator to join our team at Donnelly Group. As a key member of our customer service team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and promoting our service and parts facilities.About the RoleThis role involves acting as...


  • Dungannon, United Kingdom Donnelly Group Full time

    Job SummaryWe are seeking a highly motivated and organized Customer Service Co-ordinator to join our team at Donnelly Group. As a key member of our customer service team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and promoting our service and parts facilities.About the RoleThis role involves acting as...


  • Dungannon, United Kingdom Donnelly Group Full time

    Job SummaryWe are seeking a highly motivated and organized Customer Service Co-ordinator to join our team at Donnelly Group. As a key member of our customer service team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and promoting our service and parts facilities.About the RoleThis role involves acting as...


  • Dungannon, United Kingdom Donnelly Group Full time

    Job SummaryWe are seeking a highly motivated and organized Customer Service Co-ordinator to join our team at Donnelly Group. As a key member of our customer service team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and promoting our service and parts facilities.About the RoleThis role involves acting as...


  • Dungannon, United Kingdom Donnelly Group Full time

    Job SummaryWe are seeking a highly motivated and organized Customer Service Co-ordinator to join our team at Donnelly Group. As a key member of our customer service team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and promoting our service and parts facilities.About the RoleThis role involves acting as...