Home Care Co Ordinator.

3 weeks ago


Lincoln, United Kingdom Home Instead Full time
Job Description

We are actively searching for a Care Co-Ordinator for the Lincoln branch office.

To perform a variety of duties in the coordination and scheduling of our care services to clients whilst providing the highest quality of service to clients.

  • Reporting to the branch Care Director.
  • Understand and build effective and efficient schedules around our clients and Care Assistants.
  • Ensure schedules are prepared, considering travel time, holidays, training, and last-minute cancellations.
  • Be responsive to changes in the schedule and liaise with relevant team members.
  • Match Care Assistants to new clients in conjunction with the client services team and arrange introductions.
  • Ensure client schedules are matched to their needs, with the same Care Assistants and the same times each week, where possible.
  • Develop excellent relationships with both clients and Care Assistants so both can enjoy positive experiences.
  • Care visits will be required at short notice and for the needs of the business.
  • Work with the recruitment team to ensure sufficient current and future staffing levels are met.
  • Add and maintain all client and Care Assistant information onto the electronic scheduling system.
  • Carry out any other duties deemed necessary for the successful operation of the business.
  • Share "On Call" responsibilities on a rota basis.

Qualifications

Must have a UK Driving License and own vehicle.

  • Experience of working in a scheduling role within a home care environment or related field.
  • Good working knowledge of IT systems with experience in Microsoft Office and CRM software with the ability to learn and adopt new technologies where appropriate.
  • Highly resilient and positive with excellent communication skills.
  • Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
  • Team player with strong interpersonal skills, with the ability to build rapport quickly.
  • Excellent attention to detail with the ability to multi-task.
  • Logical and analytical with the ability to work on your own initiative and meet deadlines.


Additional Information

As a successful applicant, you will benefit from:

  • £26,100.00 package.
  • Mileage Currently Paid at 35p per mile.
  • Paid Holiday. 20 Days + Bank Holidays.
  • Workplace Pension Scheme.
  • Social Events.
  • Home Instead Benefits Package.


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